Account Solutions Representative

We need to output HTML fragment with headings

for sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections that have real specific content. We have description: Core Details (Job Type, Physical Location, Work Style) - these are metadata; we can put them in a short

maybe. About Us: we have paragraph about mission etc. Core Competencies: list of competencies (Member Focus, Instills Trust, Drives Results, Cultivates Innovation). Could be a section maybe "Core Competencies" but not in list of allowed headings? The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can also maybe use other headings? The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples, but we should likely stick to those. However we have sections like About Us, Core Competencies, Position Summary, Significant Responsibilities, Key Qualifications, What Will Make You Stand Out, Position Working Conditions, Compensation, Benefits, 90-day Introductory Period, Equal Opportunity Employer Statement (to remove). We need to map content to allowed headings. We need to preserve all substantive information. So we need to include all info but using allowed headings where appropriate. Possibly we can create sections: About the role (could combine About Us + Position Summary?), Responsibilities (Significant Responsibilities), Requirements (Key Qualifications), Qualifications (maybe same as Requirements? but we need both? Could combine). Skills (What Will Make You Stand Out maybe). Benefits, Pay (Compensation), Schedule (maybe not present; we have work style: full-time onsite; schedule not specified; we should not create Schedule unless stated). So we omit Schedule. We also have Working Conditions (maybe could be part of Responsibilities? but it's separate; we could include under Responsibilities or maybe under About the role? Might be better to create a section "Working Conditions" but not in allowed list; maybe we can incorporate into Responsibilities or About the role. The instruction: "Prefer a few substantive sections over many thin ones." So we can combine. We need to output only HTML fragment, no /. Use

for headings,

• for lists,

  for prose. We must not repeat job title as heading (not given). No Job ID/requisition numbers. Remove boilerplate: EEO statement, etc. We need to preserve all substantive info: job type, location, work style, about us, core competencies, position summary, significant responsibilities, key qualifications, what will make you stand out, position working conditions, compensation, benefits, 90-day introductory period. We need to avoid filler like "commensurate with experience" etc. Not present. Let's craft:

  Job Type: Full-time, non-exempt. Physical Location: Main Branch – 6312 19th St W, Tacoma, WA 98466. Work Style: Onsite (full-time at location above).

  Then

  About the role

  with

  containing About Us + Position Summary combined. About Us paragraph: Since 1934... etc. Position Summary: At TAPCO, our Account Solutions Representatives... etc. We can combine into one

  maybe two paragraphs. Then

  Responsibilities

  with
  list of Significant Responsibilities items. List items: - Performs transactions and job duties consistently within standards and in accordance with the guidelines of NCUA laws and regulations, and the Fair Debt Collection Act. - Attend work related courses, seminars, and pursue a program of self-development - Works within legal guidelines to protect the Credit Union and our Members - Ensures delinquent accounts are brought current by identifying problems and creating a resolution. - Arranges and negotiates new payment schedules, modifications, extensions or other workout solutions - Works independently and as a team member with ownership of collection queues. - Handles a high volume of calls both inbound and outbound from members and branches - Maintains a high level of confidentiality within the account solutions function and administrative offices relative to any information received directly or indirectly - Provides status of delinquent accounts through effective communication, regular reporting, and accurate documentation of all collection efforts - Investigates and attempts to locate members that have skipped by contacting and speaking with the borrower's relatives, past employers, third party agencies, and other skip tracing tools - Embeds diversity, equity, inclusion, belonging, and accessibility (DEIBA) into your daily workflow We need to keep each as
  • . Then

    Requirements

    with
    list of Key Qualifications. List: - High School diploma, or equivalent - Previous experience in collections, lending, or financial operations involving communicating with the public directly - Knowledge of collection practices and federal/state collection regulations - Ability to use related computer software, Microsoft Office products and business equipment, including adding machine, copy machine, coin and money counting machines - Must be eligible for and able to maintain bondability as a condition of employment Then

    Skills

    with
    list of What Will Make You Stand Out. List: - Good verbal communication skills with ability to calm and persuade unhappy members - Good negotiation skills - Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages) - Knowledge of basic accounting and bookkeeping principles Then

    Pay

    with

    containing compensation: In addition to a robust and generous total compensation package, the salary range for this position is $22.05 - $27.57 per hour (depending on experience) Then

    Benefits

    with
    list of Benefits. List items: - 100% Employer-paid medical, vision, prescription, and dental insurance option for all full-time teammates - 50% Employer-paid spouse coverage, 65% Employer-paid dependent children coverage - Flexible Spending Account (FSA), Dependent Care FSA, & Health Savings Account (HSA) - 401(k) Plan with up to 7% match - 100% Employer-Paid Life Insurance/AD&D package - Paid Vacation and Sick Time, 11 Paid Holidays + 1 Floating Holiday - Optional Short- and Long-Term Disability - Employee Assistance Program - Community impact, on us (Up to 40 paid volunteer hours) - Shared Bonus Plan (when company goals are achieved) Then maybe a section for Working Conditions? Could incorporate into Responsibilities or About the role. But we have specific content: Position Working Conditions: The work environment is an office setting; Movements frequently and regularly required using the wrists, hands, and/or fingers; Frequently required to sit and stand for longer periods of time; Stressful, high intensity situations often occur. We could add a

    Working Conditions

    but not in allowed list; but maybe we can treat as part of Responsibilities or About the role. However instruction: "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but not exclusive. However they also say "Prefer a few substantive sections over many thin ones." So we could add a Working Conditions section if we think it's substantive. But to be safe, maybe we can incorporate into Responsibilities as an additional bullet. However the responsibilities list is about duties; working conditions is about environment. Could add a separate

    Working Conditions

    but risk deviating from spec. The spec says use those headings for section headings; doesn't forbid others but says "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It may be okay to use other headings as long as they are

    . But they also say "Prefer a few substantive sections over many thin ones." Adding a Working Conditions section would be another section; still okay. But we also have 90-day Introductory Period. Could add a section maybe "Introductory Period". Not in list but could be

    Introductory Period

    . However they said prefer few sections; maybe we can incorporate into Benefits or About the role? Probably better to add a short

    after Benefits. Given the instruction to preserve ALL substantive information, we need to include the 90-day intro period somewhere. We could add a

    Introductory Period

    with

    . That seems fine. We also need to remove Equal Opportunity Employer Statement. Thus final HTML:

    Job Type: Full-time, non-exempt. Physical Location: Main Branch – 6312 19th St W, Tacoma, WA 98466. Work Style: Onsite (full-time at location above).

    About the role

    Since 1934, TAPCO Credit Union has been guided by a simple belief: people first, always. Our roots in the community run deep, and we show up with intention to drive our mission of making financial wellness accessible for all. For our teammates and members alike, we're about belonging, not transacting. We believe meaningful connection, respect, and valuing one another are at the heart of our relationships and workplace culture. We strive to create an environment where people feel seen, supported, and empowered to grow and thrive together. Every story matters, every interaction is an opportunity to build trust. Your journey starts here. We believe growth is a shared responsibility, and we’re committed to investing in you every step of the way with opportunities that generate momentum. Whether you’re building confidence, developing new skills, or growing into what’s next, you’ll be supported by teammates who want to see you thrive. This is more than a job; it is a place to belong. Come plant your roots at TAPCO: grow with us and rise with purpose! At TAPCO, our Account Solutions Representatives and Senior Account Solutions Representatives work with past due members to reach a suitable arrangement to restore their loans to current status. These roles go beyond basic collections—team members in these positions build meaningful connections, support financial wellness, and create welcoming environments for every member who needs our support.

    Responsibilities

    • Performs transactions and job duties consistently within standards and in accordance with the guidelines of NCUA laws and regulations, and the Fair Debt Collection Act.
    • Attend work related courses, seminars, and pursue a program of self-development
    • Works within legal guidelines to protect the Credit Union and our Members
    • Ensures delinquent accounts are brought current by identifying problems and creating a resolution.
    • Arranges and negotiates new payment schedules, modifications, extensions or other workout solutions
    • Works independently and as a team member with ownership of collection queues.
    • Handles a high volume of calls both inbound and outbound from members and branches
    • Maintains a high level of confidentiality within the account solutions function and administrative offices relative to any information received directly or indirectly
    • Provides status of delinquent accounts through effective communication, regular reporting, and accurate documentation of all collection efforts
    • Investigates and attempts to locate members that have skipped by contacting and speaking with the borrower's relatives, past employers, third party agencies, and other skip tracing tools
    • Embeds diversity, equity, inclusion, belonging, and accessibility (DEIBA) into your daily workflow