Account Solutions Representative
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc. Include only sections with real specific content. Avoid filler like "commensurate with experience". Pay and Schedule sections only if posting actually states them. Benefits section only if posting actually states them.
We need to parse the posting.
Key info:
- Company: Credit Acceptance. Role: Account Solutions Representative.
- About the role: description: "Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career..." etc. Also "What Will You Do?" bullet list.
- Responsibilities: The bullet list under "What Will You Do?" includes: Create solutions to assist the customer from becoming further past due and get them current, where possible; Create a solution to assist the customer to cancel or stop vehicle repossession; Handle Phone Calls: ...; You help these customers by: Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments; Professionally and respectfully working with customers to help them bring and keep their account current; Ensuring the information that we depend on to contact the customer is up to date; Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation; Supporting additional customer service requests.
- Requirements: Must have: High School Diploma; High speed internet connection with a minimum of 15mbps download speed. Nice to have: Previous customer service and/or collection experience in call center environment; Experience in the finance or automotive industry; Experience in any position where you had to demonstrate excellent customer support or persuasive skills.
- Qualifications: maybe same as requirements? Could include "Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent." That's a qualification.
- Skills: maybe "Positive by maintaining resiliency and focusing on solutions; Respectful by collaborating and actively listening; Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions; Direct by effectively communicating and conveying courage; Earnest by taking accountability, applying feedback and effectively planning and priority setting." Those are company values/expectations.
- Benefits: Many listed: Paid Time Off, Holiday pay, quarterly profit sharing, benefits that begin on your first day! Flexible scheduling that allows you to pick your own hours on your assigned flex days. 98% of our Collections leadership team was promoted from within... Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development. A listening culture... Great Place to Work culture... Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more! Opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees. Also later: "Competitive benefits/perks that begin on your first day! Work from home/remote Medical, Dental, Vision Paid training Paid time off and paid holidays Computer equipment provided (monitors, mouse, keyboard, webcam) Paid parental time 401k with employer match Tuition reimbursement Growth opportunities to advance your career Ongoing training and development Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!" Also "Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work". So we can compile a benefits list.
- Pay: "Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential." Later: "Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance. The estimated average bonus target for this position is around $700/month. Paid bi-weekly Annual hourly pay increases based on your performance". So we have pay details.
- Schedule: "When Will You Work? Mandatory 5 week virtual training Monday through Friday 8am – 5pm EST starting on 11/09/2026 Schedule: Schedule choices below are listed in Eastern Standard Time (EST) Option 1: Monday: 8am-5pm, Tuesday: 12pm-9pm, Wednesday: FLEX, Thursday: OFF, Friday: OFF, Saturday: 8am – 5pm Sunday: 8am-5pm Option 2: Monday: FLEX, Tuesday: 8am-5pm, Wednesday: 12pm-9pm, Thursday: OFF, Friday: OFF, Saturday: 8am-5pm Sunday: 8am-5pm Schedule choices are based on availability". So schedule details.
We need to output sections only if real content. Likely we will have sections: About the role (maybe not needed if we have Responsibilities separate). But we can include About the role as a brief paragraph summarizing role. The posting includes "Our Collections team works..." and "Collections is a great place to start or grow your career..." That's about the role. We'll put that in
.
Responsibilities: bullet list.
Requirements: bullet list (must have and nice to have). Could separate Must have and Nice to have as sublists? Probably just one list.
Qualifications: maybe include the degree accreditation statement.
Skills: maybe the company values list.
Benefits: bullet list.
Pay: paragraph with details.
Schedule: paragraph with details.
We must not include filler like "commensurate with experience". Not present.
We must not repeat job title as heading. So no
Account Solutions Representative
. Good.
We must not include Job ID/requisition numbers.
We must remove boilerplate: EEO, equal opportunity, scam warning, etc. Also remove navigation, cookie, legal, duplicated lines. Also remove "Apply to learn more about the entire package!" maybe that's application instruction; we should remove application instructions. Also remove "When Will You Work?" heading? We'll convert to Schedule section.
We must not include sections with filler like "not specified". All good.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft.
Structure:
About the role
...
Responsibilities
- ...
...
Requirements
- High School Diploma
- High speed internet connection with a minimum of 15 Mbps download speed
Nice to have:
- Previous customer service and/or collection experience in a call‑center environment
- Experience in the finance or automotive industry
- Experience in any role requiring excellent customer support or persuasive skills
Alternatively combine.
Qualifications
Required degrees must have been earned at institutions of higher education accredited by the Council for Higher Education Accreditation or equivalent.
Skills
- Positive – maintain resiliency and focus on solutions
- Respectful – collaborate and actively listen
- Insightful – cultivate innovation, accumulate business and role‑specific knowledge, demonstrate self‑awareness, make quality decisions
- Direct – communicate effectively and convey courage
- Earnest – take accountability, apply feedback, plan and prioritize effectively
Benefits
- Paid time off and holiday pay
- Quarterly profit sharing
- Benefits that begin on day one (medical, dental, vision)
- Work‑from‑home/remote option
- Paid training
- Computer equipment provided (monitors, mouse, keyboard, webcam)
- Paid parental time
- 401(k) with employer match
- Tuition reimbursement
- Growth opportunities and career advancement
- Ongoing training and development
- Monthly fitness reimbursement
- Adoption assistance
- Discounts for physical fitness, restaurants, travel, technology, shopping, and more
- Opportunity to participate in Social, Community Service, and Diversity & Inclusion committees
- Flexible scheduling – pick your own hours on assigned flex days
- Leadership development and internal promotion path (98% of Collections leadership promoted from within)
Pay
Competitive hourly rate ranging from $17.75 to $20.85 based on experience, plus uncapped monthly bonus potential (estimated average bonus ≈ $700/month). Paid bi‑weekly with annual hourly increases tied to performance.
Schedule
Mandatory 5‑week virtual training Monday‑Friday 8 am–5 pm EST starting 11/09/2026. After training, choose from two schedule options (EST):
Option 1: Monday 8 am‑5 pm, Tuesday 12 pm‑9 pm, Wednesday FLEX, Thursday OFF, Friday OFF, Saturday 8 am‑5 pm, Sunday 8 am‑5 pm.
Option 2: Monday FLEX, Tuesday 8 am‑5 pm, Wednesday 12 pm‑9 pm, Thursday OFF, Friday OFF, Saturday 8 am‑5 pm, Sunday 8 am‑5 pm.
We need to ensure no duplicate content. Also ensure we didn't include any boilerplate like "Equal Opportunity Employer". We removed.
Check for any leftover like "Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent." That's fine.
Check for any mention of "Zip" etc. Not needed.
Check for any mention of "Play the video below" etc. Remove.
Check for any mention of "P.S. We have great details around our stats..." Remove.
Check for any mention of "Advice! We understand that your career search may look different than others." That's application advice; we should remove as it's application instruction. So we removed.
Check for any mention of "When Will You Work?" we turned into Schedule.
Check for any mention of "What Will You Do?" turned into Responsibilities.
Check for any mention of "What Skills/Experience Are We Looking For?" turned into Requirements and Skills.
Check for any mention of "Who We Are…" maybe part of About the role. We could incorporate some of that into About the role.
Let's craft About the role paragraph: combine the introductory paragraphs about Credit Acceptance being award-winning, world-class culture, Collections team works with consumers, etc. Also include "Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why:" plus the bullet list of reasons (compensation, PTO, flexible scheduling, promotion stats, training, listening culture, Great Place to Work culture, work perks, committees). However many of those are benefits; we might not duplicate. But we can keep a brief summary: "Credit Acceptance is an award‑winning
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc. Include only sections with real specific content. Avoid filler like "commensurate with experience". Pay and Schedule sections only if posting actually states them. Benefits section only if posting actually states them. We need to parse the posting. Key info: - Company: Credit Acceptance. Role: Account Solutions Representative. - About the role: description: "Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career..." etc. Also "What Will You Do?" bullet list. - Responsibilities: The bullet list under "What Will You Do?" includes: Create solutions to assist the customer from becoming further past due and get them current, where possible; Create a solution to assist the customer to cancel or stop vehicle repossession; Handle Phone Calls: ...; You help these customers by: Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments; Professionally and respectfully working with customers to help them bring and keep their account current; Ensuring the information that we depend on to contact the customer is up to date; Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation; Supporting additional customer service requests. - Requirements: Must have: High School Diploma; High speed internet connection with a minimum of 15mbps download speed. Nice to have: Previous customer service and/or collection experience in call center environment; Experience in the finance or automotive industry; Experience in any position where you had to demonstrate excellent customer support or persuasive skills. - Qualifications: maybe same as requirements? Could include "Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent." That's a qualification. - Skills: maybe "Positive by maintaining resiliency and focusing on solutions; Respectful by collaborating and actively listening; Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions; Direct by effectively communicating and conveying courage; Earnest by taking accountability, applying feedback and effectively planning and priority setting." Those are company values/expectations. - Benefits: Many listed: Paid Time Off, Holiday pay, quarterly profit sharing, benefits that begin on your first day! Flexible scheduling that allows you to pick your own hours on your assigned flex days. 98% of our Collections leadership team was promoted from within... Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development. A listening culture... Great Place to Work culture... Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more! Opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees. Also later: "Competitive benefits/perks that begin on your first day! Work from home/remote Medical, Dental, Vision Paid training Paid time off and paid holidays Computer equipment provided (monitors, mouse, keyboard, webcam) Paid parental time 401k with employer match Tuition reimbursement Growth opportunities to advance your career Ongoing training and development Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!" Also "Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work". So we can compile a benefits list. - Pay: "Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential." Later: "Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance. The estimated average bonus target for this position is around $700/month. Paid bi-weekly Annual hourly pay increases based on your performance". So we have pay details. - Schedule: "When Will You Work? Mandatory 5 week virtual training Monday through Friday 8am – 5pm EST starting on 11/09/2026 Schedule: Schedule choices below are listed in Eastern Standard Time (EST) Option 1: Monday: 8am-5pm, Tuesday: 12pm-9pm, Wednesday: FLEX, Thursday: OFF, Friday: OFF, Saturday: 8am – 5pm Sunday: 8am-5pm Option 2: Monday: FLEX, Tuesday: 8am-5pm, Wednesday: 12pm-9pm, Thursday: OFF, Friday: OFF, Saturday: 8am-5pm Sunday: 8am-5pm Schedule choices are based on availability". So schedule details. We need to output sections only if real content. Likely we will have sections: About the role (maybe not needed if we have Responsibilities separate). But we can include About the role as a brief paragraph summarizing role. The posting includes "Our Collections team works..." and "Collections is a great place to start or grow your career..." That's about the role. We'll put that in
. Responsibilities: bullet list. Requirements: bullet list (must have and nice to have). Could separate Must have and Nice to have as sublists? Probably just one list. Qualifications: maybe include the degree accreditation statement. Skills: maybe the company values list. Benefits: bullet list. Pay: paragraph with details. Schedule: paragraph with details. We must not include filler like "commensurate with experience". Not present. We must not repeat job title as heading. So no
Account Solutions Representative
. Good. We must not include Job ID/requisition numbers. We must remove boilerplate: EEO, equal opportunity, scam warning, etc. Also remove navigation, cookie, legal, duplicated lines. Also remove "Apply to learn more about the entire package!" maybe that's application instruction; we should remove application instructions. Also remove "When Will You Work?" heading? We'll convert to Schedule section. We must not include sections with filler like "not specified". All good. We need to output only HTML fragment, no /, no markdown fences. Let's craft. Structure:About the role
...
Responsibilities
- ... ...
Requirements
- High School Diploma
- High speed internet connection with a minimum of 15 Mbps download speed
Nice to have:
- Previous customer service and/or collection experience in a call‑center environment
- Experience in the finance or automotive industry
- Experience in any role requiring excellent customer support or persuasive skills
Qualifications
Required degrees must have been earned at institutions of higher education accredited by the Council for Higher Education Accreditation or equivalent.
Skills
- Positive – maintain resiliency and focus on solutions
- Respectful – collaborate and actively listen
- Insightful – cultivate innovation, accumulate business and role‑specific knowledge, demonstrate self‑awareness, make quality decisions
- Direct – communicate effectively and convey courage
- Earnest – take accountability, apply feedback, plan and prioritize effectively
Benefits
- Paid time off and holiday pay
- Quarterly profit sharing
- Benefits that begin on day one (medical, dental, vision)
- Work‑from‑home/remote option
- Paid training
- Computer equipment provided (monitors, mouse, keyboard, webcam)
- Paid parental time
- 401(k) with employer match
- Tuition reimbursement
- Growth opportunities and career advancement
- Ongoing training and development
- Monthly fitness reimbursement
- Adoption assistance
- Discounts for physical fitness, restaurants, travel, technology, shopping, and more
- Opportunity to participate in Social, Community Service, and Diversity & Inclusion committees
- Flexible scheduling – pick your own hours on assigned flex days
- Leadership development and internal promotion path (98% of Collections leadership promoted from within)
Pay
Competitive hourly rate ranging from $17.75 to $20.85 based on experience, plus uncapped monthly bonus potential (estimated average bonus ≈ $700/month). Paid bi‑weekly with annual hourly increases tied to performance.
Schedule
Mandatory 5‑week virtual training Monday‑Friday 8 am–5 pm EST starting 11/09/2026. After training, choose from two schedule options (EST):
Option 1: Monday 8 am‑5 pm, Tuesday 12 pm‑9 pm, Wednesday FLEX, Thursday OFF, Friday OFF, Saturday 8 am‑5 pm, Sunday 8 am‑5 pm.
Option 2: Monday FLEX, Tuesday 8 am‑5 pm, Wednesday 12 pm‑9 pm, Thursday OFF, Friday OFF, Saturday 8 am‑5 pm, Sunday 8 am‑5 pm.