Account Solutions Representative
Credit Acceptance · Greater Lansing · 1 mo ago
RemoteRemoteSales$17.75/hrFull-time
We need to produce HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Also remove "What’s In It For You!" etc? That's part of benefits/pay etc. We need to extract content.
Let's parse the posting.
First paragraph: "Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country. Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why: ..."
Then bullet-like sentences: "Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential. Paid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day! Flexible scheduling that allows you to pick your own hours on your assigned flex days. 98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company. Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development. A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others! Great Place to Work culture that includes a relaxed work environment, allocated hours for having fun, and recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests! Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more! An opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees."
Then "Account Solutions Representative What’s In It For You! Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance. The estimated average bonus target for this position is around $700/month. Paid bi-weekly Annual hourly pay increases based on your performance Competitive benefits/perks that begin on your first day! Work from home/remote Medical, Dental, Vision Paid training Paid time off and paid holidays Computer equipment provided (monitors, mouse, keyboard, webcam) Paid parental time 401k with employer match Tuition reimbursement Growth opportunities to advance your career Ongoing training and development Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!"
Then "When Will You Work? Mandatory 5 week virtual training Monday through Friday 8am – 5pm EST starting on 11/09/2026 Schedule: Schedule choices below are listed in Eastern Standard Time (EST) Option 1: Monday: 8am-5pm, Tuesday: 12pm-9pm, Wednesday: FLEX, Thursday: OFF, Friday: OFF, Saturday: 8am – 5pm Sunday: 8am-5pm Option 2: Monday: FLEX, Tuesday: 8am-5pm, Wednesday: 12pm-9pm, Thursday: OFF, Friday: OFF, Saturday: 8am-5pm Sunday: 8am-5pm Schedule choices are based on availability"
Then "What Will You Do? You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to: Create solutions to assist the customer from becoming further past due and get them current, where possible Create a solution to assist the customer to cancel or stop vehicle repossession Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound) You help these customers by: Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments Professionally and respectfully working with customers to help them bring and keep their account current Ensuring the information that we depend on to contact the customer is up to date Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation Supporting additional customer service requests"
Then "What Skills/Experience Are We Looking For? Must have: High School Diploma High speed internet connection with a minimum of 15mbps download speed Nice to have: Previous customer service and/or collection experience in call center environment Experience in the finance or automotive industry Experience in any position where you had to demonstrate excellent customer support or persuasive skills"
Then "Who We Are… Credit Acceptance is an award-winning workplace having been on Fortune’s Top 100 Workplaces list 10 of the last 11 years! We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential We are an indirect auto finance company who has been in business for over 50 years! We offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit #zip #CACEAST Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture."
We need to remove boilerplate: EEO, legal, etc. Also remove "Required degrees must have been earned..." etc. Also remove "California Residents..." etc. Also remove "Play the video below..." etc. Also remove "Advice! ..." maybe not boilerplate but it's advice to applicants; could be considered application instructions? It says "If you are actively looking or starting to explore new opportunities, send us your application!" That's application instruction; we should remove. Also "P.S. We have great details..." maybe also promotional but not required; but it's not substantive job info; could be removed. Also "#zip #CACEAST" maybe metadata; remove.
We need to keep substantive info: company description, role description, compensation, benefits, schedule, responsibilities, qualifications/skills, maybe "Who We Are" could be considered About the role? Actually "Who We Are" is about company; could be part of About the role or maybe we can include as a section "About the Company". But headings allowed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly.
We need to decide which sections to include based on content.
- About the role: could include description of role, what you'll do, maybe company overview. The posting includes "What Will You Do?" which is responsibilities. Also includes "Our Collections team works..." etc. Could be about role.
- Responsibilities: list of duties (create solutions, handle phone calls, etc.)
- Requirements: Must have: High School Diploma, high speed internet 15mbps.
- Qualifications/Skills: Nice to have: previous experience, finance/auto, customer support/persuasive skills.
- Benefits: list of benefits: PTO, holiday pay, quarterly profit sharing, benefits first day, flexible scheduling, training, listening culture, recognition programs, work perks, committees, etc. Also from "What’s In It For You!" includes medical/dental/vision, paid training, paid time off/holidays, computer equipment, paid parental time, 401k match, tuition reimbursement, growth opportunities, ongoing training, monthly fitness reimbursement, adoption assistance, etc. Also "Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits". We'll combine.
- Pay: includes compensation structure: competitive hourly rate plus uncapped monthly bonus potential; above market pay structure starting at $17.75-$20.85 plus uncapped monthly bonus; estimated average bonus target $700/month; paid bi-weekly; annual hourly pay increases based on performance.
- Schedule: Mandatory 5 week virtual training Monday-Friday 8am-5pm EST starting 11/09/2026; schedule options.
We must not include sections with placeholder like "commensurate with experience". We have actual numbers.
We must not repeat job title as heading. The job title is "Account Solutions Representative". We must not use that as heading.
We must not include Job ID/requisition numbers.
We must output only HTML fragment, no /, no markdown.
We'll produce something like:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Also remove "What’s In It For You!" etc? That's part of benefits/pay etc. We need to extract content.
Let's parse the posting.
First paragraph: "Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country. Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why: ..."
Then bullet-like sentences: "Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential. Paid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day! Flexible scheduling that allows you to pick your own hours on your assigned flex days. 98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company. Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development. A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others! Great Place to Work culture that includes a relaxed work environment, allocated hours for having fun, and recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests! Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more! An opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees."
Then "Account Solutions Representative What’s In It For You! Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance. The estimated average bonus target for this position is around $700/month. Paid bi-weekly Annual hourly pay increases based on your performance Competitive benefits/perks that begin on your first day! Work from home/remote Medical, Dental, Vision Paid training Paid time off and paid holidays Computer equipment provided (monitors, mouse, keyboard, webcam) Paid parental time 401k with employer match Tuition reimbursement Growth opportunities to advance your career Ongoing training and development Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!"
Then "When Will You Work? Mandatory 5 week virtual training Monday through Friday 8am – 5pm EST starting on 11/09/2026 Schedule: Schedule choices below are listed in Eastern Standard Time (EST) Option 1: Monday: 8am-5pm, Tuesday: 12pm-9pm, Wednesday: FLEX, Thursday: OFF, Friday: OFF, Saturday: 8am – 5pm Sunday: 8am-5pm Option 2: Monday: FLEX, Tuesday: 8am-5pm, Wednesday: 12pm-9pm, Thursday: OFF, Friday: OFF, Saturday: 8am-5pm Sunday: 8am-5pm Schedule choices are based on availability"
Then "What Will You Do? You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to: Create solutions to assist the customer from becoming further past due and get them current, where possible Create a solution to assist the customer to cancel or stop vehicle repossession Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound) You help these customers by: Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments Professionally and respectfully working with customers to help them bring and keep their account current Ensuring the information that we depend on to contact the customer is up to date Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation Supporting additional customer service requests"
Then "What Skills/Experience Are We Looking For? Must have: High School Diploma High speed internet connection with a minimum of 15mbps download speed Nice to have: Previous customer service and/or collection experience in call center environment Experience in the finance or automotive industry Experience in any position where you had to demonstrate excellent customer support or persuasive skills"
Then "Who We Are… Credit Acceptance is an award-winning workplace having been on Fortune’s Top 100 Workplaces list 10 of the last 11 years! We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential We are an indirect auto finance company who has been in business for over 50 years! We offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit #zip #CACEAST Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture."
We need to remove boilerplate: EEO, legal, etc. Also remove "Required degrees must have been earned..." etc. Also remove "California Residents..." etc. Also remove "Play the video below..." etc. Also remove "Advice! ..." maybe not boilerplate but it's advice to applicants; could be considered application instructions? It says "If you are actively looking or starting to explore new opportunities, send us your application!" That's application instruction; we should remove. Also "P.S. We have great details..." maybe also promotional but not required; but it's not substantive job info; could be removed. Also "#zip #CACEAST" maybe metadata; remove.
We need to keep substantive info: company description, role description, compensation, benefits, schedule, responsibilities, qualifications/skills, maybe "Who We Are" could be considered About the role? Actually "Who We Are" is about company; could be part of About the role or maybe we can include as a section "About the Company". But headings allowed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly.
We need to decide which sections to include based on content.
- About the role: could include description of role, what you'll do, maybe company overview. The posting includes "What Will You Do?" which is responsibilities. Also includes "Our Collections team works..." etc. Could be about role.
- Responsibilities: list of duties (create solutions, handle phone calls, etc.)
- Requirements: Must have: High School Diploma, high speed internet 15mbps.
- Qualifications/Skills: Nice to have: previous experience, finance/auto, customer support/persuasive skills.
- Benefits: list of benefits: PTO, holiday pay, quarterly profit sharing, benefits first day, flexible scheduling, training, listening culture, recognition programs, work perks, committees, etc. Also from "What’s In It For You!" includes medical/dental/vision, paid training, paid time off/holidays, computer equipment, paid parental time, 401k match, tuition reimbursement, growth opportunities, ongoing training, monthly fitness reimbursement, adoption assistance, etc. Also "Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits". We'll combine.
- Pay: includes compensation structure: competitive hourly rate plus uncapped monthly bonus potential; above market pay structure starting at $17.75-$20.85 plus uncapped monthly bonus; estimated average bonus target $700/month; paid bi-weekly; annual hourly pay increases based on performance.
- Schedule: Mandatory 5 week virtual training Monday-Friday 8am-5pm EST starting 11/09/2026; schedule options.
We must not include sections with placeholder like "commensurate with experience". We have actual numbers.
We must not repeat job title as heading. The job title is "Account Solutions Representative". We must not use that as heading.
We must not include Job ID/requisition numbers.
We must output only HTML fragment, no /, no markdown.
We'll produce something like:
About the role
... description ...
Responsibilities
- ... ...
Requirements
- High School Diploma
- High speed internet connection with a minimum of 15mbps download speed
Skills
- Previous customer service and/or collection experience in a call center environment (nice to have)
- Experience in the finance or automotive industry (nice to have)
- Experience in any position where you had to demonstrate excellent customer support or persuasive skills (nice to have)
Benefits
- Paid Time Off
- Holiday pay
- Quarterly profit sharing
- Benefits begin on first day (medical, dental, vision)
- Flexible scheduling (pick