Account Solutions Representative

About the role

Credit Acceptance is an award-winning company recognized locally and nationally across multiple workplace categories, with a world-class culture driven by dedicated team members. Backed by a strong product, exceptional people, and a stable financial foundation, we are a leading provider of used and new car financing across the country. The Collections team works with consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. As an Account Solutions Representative, you will help customers avoid further delinquency and prevent vehicle repossession by creating solutions, handling phone calls, and supporting additional customer service requests.

Responsibilities

• Create solutions to assist the customer from becoming further past due and get them current, where possible
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls: spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
• Consistently, efficiently, and lawfully contact customers who are behind on their auto loan payments
• Professionally and respectfully work with customers to help them bring and keep their account current
• Ensure the information we depend on to contact the customer is up to date
• Leverage our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
• Support additional customer service requests

Requirements

• High School Diploma
• High speed internet connection with a minimum of