Customer Account Solutions Representative

Eaton’s ES AMER NAS division is seeking a Customer Account Solutions Representative within 50 miles of Worcester, MA.

Pay

The expected annual salary range for this role is $69,000 - $101,000 a year. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Responsibilities

• Provide product and order management support ensuring customer satisfaction, value, and business growth.
• Collaborate cross-functionally to ensure on-time delivery of customer order requirements.
• Provide product and technical support and solutions to customers by collaborating with product marketing, engineering, quality, and other appropriate departments.
• Apply independent thinking skills and technical knowledge to make product selection requirements for unique customer application needs across a diverse product offering.
• Maintain quote and order requirements for Eaton customers by executing pre- and post-order support, order conversion, and escalation requests in a timely manner.
• Manage and resolve Non-Conformance Requests on behalf of the customer by working with the sales representative, customer, and install vendor.
• Act as a strong customer advocate within the organization while balancing business initiatives toward Profit Plan.
• Drive and execute process improvement focused on enhancing customer satisfaction, department, and business needs.
• Demonstrate creative problem-solving skills to generate well-balanced customer and business solutions.
• Provide interim account coverage in areas open due to vacated territories, vacations, extended leave, or other reasons, including business growth.
• Collaborate on functional and cross-functional projects that drive growth in support of Eaton Wright Line strategic goals and initiatives, including invoice reconciliation.
• Maintain Finese Daily Support.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree from an accredited college required.
• Minimum of 2 years’ experience in Customer Service / Inside Account Support.
• Eaton will not consider applicants requiring employment immigration sponsorship for this position.
• No relocation benefit is offered; only candidates within a 50-mile radius of Worcester, MA will be considered (Active-Duty Military Service members exempt from geographical limitation).

Preferred Qualifications

• Key enterprise account support experience.
• Critical thinking skills.
• Proficient in Microsoft Office applications (particularly Outlook, Word, and Excel).
• Knowledge of AS400, Lotus Notes, and CRM software.
• Technical degree.
• Strong presentation and training skills.
• Excel expertise.

Skills

• Excellent verbal and written communication skills.
• Outstanding interpersonal skills with the ability to work with all levels within the organization.
• Establishes strong internal and external customer relationships.
• Maintains a positive attitude under stress and time constraints.
• Ability to adapt to change and maintain a positive attitude in a stressful work environment.
• Strong organizational skills with the ability to prioritize while working in a fast-paced, changing environment.
• Computer skills including knowledge of Microsoft Office applications.
• Ability to take direction, work both independently, and as part of a team.
• Mechanical aptitude to understand product applications at the end-user level.

Benefits

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.