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Jobs · OTHR · California

Account Servicing Specialist - 60 Day Collections

Veros Credit · Santa Ana, CA · 1 mo ago
OTHRFull-time

About the role

The Account Servicing Specialist (60 Days) will service auto loan accounts that are 60 days delinquent and document all collection activities using loan servicing software.

Responsibilities

  • Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
  • Negotiate payment arrangements with borrowers, including suggesting alternative payment methods and establishing procedures.
  • Absolutely assist borrowers in devising strategies to keep their vehicles while meeting loan obligations.
  • Accurately and professionally document account information and collection activities.
  • Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
  • Other duties as assigned.

Requirements

  • 5+ years of experience in the collections field, preferably in subprime consumer lending.
  • Reinstatement experience is a plus.
  • Effective communication, negotiation, and problem-solving skills.
  • Ability to read, interpret, and apply federal, state, and local collections regulations.
  • Ability to interact with customers in a professional, tactful, and sensitive manner.
  • Ability to thrive in a fast-paced work environment and work independently and as part of a team.
  • Available to work a flexible work schedule and overtime as needed.
  • High School Diploma or GED.
  • Bilingual (English/Spanish) preferred.

Qualifications

High School Diploma or GED.

Skills

  • Effective communication
  • Negotiation
  • Problem-solving
  • Reading and applying collections regulations
  • Interacting with customers professionally
  • Working in a fast-paced environment
  • Flexibility with work schedule and overtime
  • Bilingual (English/Spanish)

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Flexible Spending Accounts (FSA)
Accident, Hospital, Indemnity Insurance
Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
401(k) Plan
Tuition Reimbursement
Paid Holidays
Paid Time Off (PTO)
Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
Referral Bonus
Quarterly lunches
Daily fresh fruit
Office Starbucks Coffee/Latte/Espresso Machine

Pay

TBD

Schedule

TBD

Company Information

Veros Credit is committed to making vehicle ownership possible for everyone. We have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We strive to make work welcoming and fun, offering limitless opportunities for growth and advancement. At Veros Credit, you can expect to work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Equal Opportunity Employer

Veros Credit, LLC is an equal opportunity employer. This Organization Participates in E-Verify.

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