Account Servicing Specialist - 30 Day Collections

About the role

The Account Servicing Specialist (30 Days) will service auto loan accounts that are 30-60 days delinquent and document all collection activities using loan servicing software. This is an in-office position located in Santa Ana, CA, Ontario, CA, and Fort Worth, TX.

Responsibilities

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including suggesting alternative payment methods and establishing procedures.
• Absolutely assist borrowers in devising strategies to keep their vehicles while meeting loan obligations.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Requirements

• 3+ years of experience in the collections field, preferably in subprime consumer lending.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret, and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and work independently and as part of a team.
• Flexible work schedule and overtime availability.
• High School Diploma or GED.
• Bilingual (English/Spanish) preferred.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine

Pay

$20.00 - $25.00 per hour + Bonus

Schedule

Flexible work schedule and overtime as needed.

Qualifications

None specified.

Skills

Not specified.

Benefits

See above.

Keywords

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

Equal Opportunity Employer

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