Account Servicing Specialist - Pre 30 Day Collections

About the role

The Account Servicing Specialist (Pre 30’s) will service auto loan accounts less than 30 days delinquent and document all collection activities using loan servicing software.

Responsibilities

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including suggesting alternative payment methods and establishing procedures.
• Absolutely assist borrowers in devising strategies to keep their vehicles while meeting loan obligations.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Requirements

• 1+ year(s) of experience in the collections field, preferably in subprime consumer lending.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret, and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.
• Bilingual (English/Spanish) preferred.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine

About Veros Credit

Veros Credit is dedicated to helping everyone achieve vehicle ownership. With a vast network of independent and franchise dealers, we've supported countless customers with their financing needs. Our commitment to our employees is unwavering, fostering a welcoming and supportive workplace where growth and innovation are encouraged. We're proud of our community-oriented culture and the daily excitement it brings to our team members. Veros Credit offers a comprehensive benefits package, including medical, dental, vision insurance, life insurance, and more. We are an equal opportunity employer and participate in E-Verify.