Account Services Specialist

About The Role

Working with current residents in-person, via phone, written correspondence to resolve discrepancies on their account. Setting up payment arrangements for past due accounts, and recovering unpaid balances. This position requires a great deal of diplomacy and confidentiality.

Responsibilities

• Manage lease account disputes and enforce compliance with lease agreements
• Provide superior customer service for current residents
• Resolve account discrepancies through in-person, phone, and written communication
• Set up payment arrangements for past due accounts
• Recover unpaid balances

Qualifications

• At least 2 years of customer service dispute resolution experience preferred
• Good communication skills
• Multi-tasking abilities
• Understanding of balance sheet, Accounting, and General Ledger Entries

Skills

• Diplomacy
• Confidentiality
• Dispute resolution
• Written and verbal communication

Benefits

• 401(k) & 401(k) match
• Traditional & Roth
• Dental Insurance
• Employee Discounts
• Flexible Spending Account
• Health Insurance
• Paid Time Off
• Referral Program
• Vision Insurance
• Career growth opportunities
• Access to fitness centers and pools
• College Savings Plan
• Life Insurance
• Disability Insurance
• Employee Assistance Program

Schedule

In Office (Not Remote). Mon - Fri (4 days 9am-6pm and 1 day 10am-7pm).