Account Services Specialist

About the Role

Richdale Apartments is seeking an experienced and assertive Account Services Representative to join our Account Management department. This position will focus on providing superior customer service for our current residents by managing lease account disputes and enforcing compliance with lease agreements.

Responsibilities

• Work with current residents in-person, via phone, and through written correspondence to resolve discrepancies on their account
• Set up payment arrangements for past due accounts and recover unpaid balances
• Handle matters with diplomacy and confidentiality

Qualifications

• At least 2 years of customer service dispute resolution experience preferred
• Good communication skills and ability to multi-task
• Understanding of balance sheet, accounting, and general ledger entries
• Experience in banking or credit card disputes is helpful but not mandatory

Benefits

• 401(k) & 401(k) match
• Traditional & Roth retirement options
• Dental, health, and vision insurance
• Flexible Spending Account
• Paid Time Off
• Employee Discounts
• Referral Program
• Life Insurance
• Disability Insurance
• Employee Assistance Program
• Access to fitness centers and pools
• College Savings Plan
• Career growth opportunities

Schedule

• In Office (Not Remote)
• Monday – Friday (4 days 9am–6pm and 1 day 10am–7pm)