Account Services Coordinator

About the organization

The organization operates globally to facilitate cultural exchange through educational, work, travel, and volunteer programs. It addresses challenges in cross-cultural understanding and global citizenship by connecting individuals across more than 100 countries, fostering personal growth and meaningful international experiences.

About the role

The Account Services Coordinator role supports the AmeriCamp program and the Account Services team by managing host camp recruitment and participant placement processes. This position ensures accurate documentation, coordinates hiring events, and facilitates participant matching, contributing to the program's operational success and participant satisfaction.

Responsibilities

• Review host camp documents for accuracy and completeness following protocols.
• Track document status and follow up on missing items.
• Flag discrepancies or compliance concerns for review.
• Coordinate virtual hiring events and assist with in-person fairs.
• Review applicant profiles and assist in matching participants to camps.
• Respond to routine host camp inquiries and escalate issues as needed.
• Report system or technical issues to IT.
• Attend weekly virtual team meetings.
• Provide participant and host camp support during summer season.
• Address urgent participant welfare and safety concerns.
• Participate in emergency on-call rotation.
• Perform other assigned duties.

Requirements

• Experience reviewing documents or records for accuracy.
• Experience maintaining records and tracking data in a database.
• CRM experience required; HubSpot experience is a plus.
• Experience coordinating virtual events preferred.
• Ability to work independently and follow protocols.
• Capacity to manage high volume of records accurately and meet deadlines.
• Proficiency with Excel, Word, PowerPoint, and Outlook.
• Strong writing skills.
• Customer service experience.
• Previous experience in cultural exchange or summer camp settings preferred.
• Experience working remotely.

Pay

$45,000 to $55,000, commensurate with experience.