Account Services Coordinator

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders, returns, and credits accurately and efficiently.
• Troubleshoot and resolve customer issues and complaints to ensure satisfaction.
• Collaborate with cross-functional teams (e.g., Sales, Finance) to resolve customer concerns.
• Provide feedback to management on recurring issues, patterns, and customer trends.
• Build and maintain strong customer relationships through clear, empathetic communication.
• Maintain and exceed established KPIs and performance goals.

Requirements

• 3+ years of experience in an Account Services or Customer Support role; knowledge of manufacturing processes—warehouse, shipping, logistics, etc.—is a plus.
• Self-starter with the ability to learn quickly and work independently with minimal supervision.
• Intermediate to advanced proficiency in Microsoft Excel; experience with JD Edwards is desirable.
• Able to thrive in a fast-paced environment and meet tight deadlines.
• Openness to change and commitment to continuous learning.
• Strong critical thinking and problem-solving skills with the ability to analyze and resolve challenges creatively and effectively.
• Exceptional written and verbal communication skills; able to communicate courteously and clearly with customers and internal teams.
• Willingness to “roll up your sleeves” and work collaboratively in a hands-on capacity.

Qualifications

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.

Skills

Strong critical thinking and problem-solving skills with the ability to analyze and resolve challenges creatively and effectively.

Benefits

• Medical
• Prescription Drug
• Dental
• Vision
• Health Care Reimbursement Account
• Dependent Care Reimbursement Account
• Wellness Programs
• Employee Assistance Plan
• Paid Holidays and Vacation
• 401(k) with Company matching
• Pension
• Salary Continuation – Short-Term Disability
• Long-Term Disability
• Options
• Employee Life Insurance
• Spouse & Dependent Life Insurance
• Business Travel Accident Insurance
• Direct Deposit Payroll
• Educational/Tuition Assistance Plan
• College Scholarship Program – for dependent children
• Matching Gift Program
• New Auto Purchase Discount Plans