Account Sales Support Apprentice

About the role

Supporting our sales team, taking customer orders over the phone, and efficiently inputting online and email orders. You'll also assess customer enquiries, ensuring our clients receive top-notch service. This is your chance to learn, grow, and make a real impact. Upon successful completion you will be considered for full time employment. Victory Design Ltd is a long-established company specialising in bringing the very best in sign making supplies and chapter 8 chevron kits. Offering sign making vinyl, garment film, application tape, sign making tools to clients throughout the UK. The company, which is based in Clowne (Chesterfield), began trading in 1987 and has many years’ experience in the Signage and Printing industry.

Responsibilities

• Taking orders from customer over the phone, via email and adding them onto our CRM system
• Taking card payments where necessary
• Liaising with customers on courier issues
• Arranging customer credits and returns
• Filing
• Database cleansing and imputing data to our CRM system
• Arranging product information for customers and prospects
• Raising quotes
• Online Chat
• Asking for additional required information on email enquiries
• Any other duties as requested by the Departmental Manager

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative

Qualifications

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Business Administration Level 3 with support from your employer and the Chesterfield College Group.