Key Account Sales Support Specialist

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as primary liaison between Key Account Executive and cross-functional areas
• Aid in the execution of long-term and annual sales plan, new account goals and fiscal budget
• Collaborate with cross-functional areas including Operations, MP&A, Sales Operations and EDI Order Management as needed
• Prepare reports and analyze orders and contracts on a weekly basis
• This includes entering and maintaining contracts in D365
• Ensure the orderly flow of orders, inventory (including D365 Contracts) and VAS requirements as mutually determined by Key Accounts are being adhered to
• Evaluate, summarize and share with management successful sales activities, sales trends, special account information or issues and any follow-up action needed
• Provide a high level of customer service while simultaneously managing multiple projects and tasks for a variety of accounts and situations
• Help educate others on Key Account needs, whether through regularly scheduled meetings or one-off training sessions

Education And/Or Experience

• High school graduate
• Associates or Bachelor’s degree in sales, marketing, communications, business or related field or equivalent experience preferred
• 3+ years sales, marketing and/or customer service experience
• Project management experience preferred
• D365 experience preferred

Knowledge, Skills, And Abilities

• Knowledge of gift and apparel industry a plus
• Strong desire and ability to serve customers and solve problems
• Strong PC skills utilizing Microsoft Office, with strong excel experience or knowledge
• Strong project management, organizational skills and the ability to prioritize tasks
• Strong ability to interact with inside and outside customers in situations that require confidence, tact and resourcefulness
• Strong team player
• Prowess in problem solving and analytical skills with the ability to be forward thinking
• Detail oriented with the ability to manage multiple tasks simultaneously
• Excellent interpersonal, written and verbal communication skills
• Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment

ENVIRONMENT & PHYSICAL DEMANDS

• Office environment
• Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
• Able to work in a fast paced environment
• Strong sensory skills, such as good eyesight, good hearing, and dexterity
• Able to operate office equipment, including computers, copiers, fax machines, and phones

COMPENSATION AND BENEFITS

• Competitive and comprehensive compensation and benefit package
• Health Benefits
• Medical plan options including both a HDHP/HSA plan and a PPO plan
• Dental, Vision Flexible Spending accounts
• Survivor Benefits
• Life insurance provides peace of mind for your family should the unexpected happen
• Accidental Death and Disability insurance
• Voluntary life insurance for you, your spouse and your children
• Income Protection
• Short-term disability
• Long-term disability
• Retail Plan
• The Vera Bradley 401k plan helps you accumulate savings for retirement
• 401k with generous company match, immediate vesting (age and service requirement)
• Safe-harbor plan design
• Pay Transparency
• Equal Opportunity Employer/Vets/Disabled