Account Manager/Sales Support

About the role

Our dynamic client is seeking a motivated and customer-focused Account Manager/Sales Support Coordinator to join their internal client support team. This role is crucial for building, managing, and maintaining strong customer relationships, as well as overseeing day-to-day operations to ensure service levels and financial targets are met.

Key Responsibilities

• Serve as the primary point of contact for an assigned customer portfolio.
• Collaborate with internal stakeholders to provide timely delivery status updates.
• Communicate updates to customers via phone and email.
• Manage the full customer service cycle, ensuring compliance at all times.
• Provide a variety of quotes tailored to customer requirements in a constantly evolving environment.
• Manage credit limits, ensuring appropriate levels and supporting debt recovery.
• Proactively resolve problematic tasks in a timely manner.
• Engage with existing customers to generate income.
• Respond promptly to customer problems or concerns within required turnaround times.
• Undertake additional duties as assigned by management, commensurate with the role.

You Will

• Have excellent communication skills (both written and verbal).
• Enjoy working in a fast-paced environment.
• Possess a keen eye for detail.
• Be proactive in your approach from quote to fulfillment.
• Enjoy being a part of a vibrant culture.

Benefits

• Generous starting salary of £28,000pa.
• 33 days holiday including bank holidays.
• On-site parking.
• Career development.