Account Representative (Medical Billing Software)

About the role

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. Candidates based in Indianapolis, IN, St. Louis, MO, or Cleveland, OH preferred. Clients covered by this person are located in IN, southern IL, and MO. Up to 30% travel (air/auto) to those areas will be required.

Responsibilities

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Train staff (current and new) on product features as well as everyday use.
• Read multiple reports and identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Qualifications

• Bachelor’s degree preferred.
• Detail-oriented with good investigative and software troubleshooting skills.
• Ability to multitask.
• Knowledge of medical billing practices or Electronic Data Interchange processes.
• Ability to maintain professional relationships with multiple clients while being personable to establish better lines of communication.
• Must be a “jack of all trades” and able to learn essential functions of the many different departments and teams behind the Quadax product.
• Sufficient public speaking skills.
• Previous experience working remotely preferred.
• Must be willing to travel approximately 25%-30% of the time.
• Ability to maintain confidentiality.