Account & Product Manager

About the role

Taylor Corporation is seeking an Account & Product Manager to join their team in North Mankato, MN. This hybrid-responsibility role combines account management and product development responsibilities.

Responsibilities

• Manage existing design-led accounts: own day-to-day service for the assigned book including pricing, drops/adds, order status, and escalations through to resolution.
• Cook up product expansion opportunities: partner with the design team on new products, form factors, and catalog additions based on account and market feedback.
• Drive customer outreach and growth planning: proactively identify account needs, recommend solutions, and support forecasts and quotes for new or expanded programs.
• Partner with Product, Design, and Sales teams on new opportunities: coordinate design and work order requests across the book, from as-is design pickups to fully custom programs (licensing, spec sheets, artwork approval).

Requirements

• 2-5 years of experience in account management, customer service, or product coordination, with a track record of managing accounts through renewal or growth.
• Strong customer focus: ability to build effective relationships internally and externally, and comfort managing a mix of high-volume smaller accounts and closer custom-design relationships.
• Excellent written and verbal communication skills, including comfort translating account and design requests into clear specs for internal teams.

Qualifications

• Experience in the print, POD, or promotional products industry is preferred.
• Familiarity with order management/ERP systems is beneficial.
• A Bachelor's degree or equivalent experience is preferred.

Skills

• Strong organizational and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Effective communication and collaboration skills.

Benefits

The anticipated annual salary range for this position is $55,000-65,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Pay

The anticipated annual salary range for this position is $55,000-65,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Schedule

This is a hybrid-responsibility role, combining both account management and product development responsibilities.