Account Operations Specialist

Position Summary

Develops account management skills by assisting Account Manager in managing his/her business.

Essential Functions

• Assists Account Manager in servicing his/her business, including but not limited to development of the following:
• Relationships with carriers and skills in evaluating and selecting carriers.
• Skills in negotiating carrier rates.
• Skills in scheduling and servicing loads and handling fiduciary responsibilities.
• Skills in use of company’s HERO software.
• Develops and maintains excellent relationships with primary and secondary carriers for contracted freight moves.
• Analyze past carrier performance, schedules, cost and availability of appropriate equipment in selecting carrier for each load.
• Act as a liaison between clients, carriers, shippers and receivers.
• Negotiates constantly changing carrier rates for the spot market and to evaluate potential fixed-rate contracts.
• Evaluates carrier performance, including safety and insurance coverage, and make future carrier selections accordingly.
• Maintains awareness of potential in-transit issues, such as weather problems, and take action in advance where possible to ensure timely delivery while managing costs.
• Analyze and resolve in-transit issues, taking client satisfaction and costs into consideration in determining best solution; consults with client and recommends solution as appropriate.
• Ensures all fiduciary responsibilities are met and that all fees and costs are documented for each load.
• Resolve client claims and receivables issues.
• Accurately enter and maintain up-to-date information in company software.

Education And Experience

• High school diploma or GED required;
• Bachelor’s degree preferred;
• 1+ years Freight brokerage or logistics experience preferred;

Competencies

• Excellent customer service skills;
• Strong written/verbal communication skills and attention to detail;
• Able to multi-task and enjoys a fast-paced environment;
• Entrepreneurial, self-motivated, self-starter;
• Ability to learn quickly, analyze situations and make decisions which support the ongoing success of MegaCorp.

Benefits

• Competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment.

Company Information

• MegaCorp Logistics, LLC is an Equal Opportunity Employer.