Operations Account Manager

About the role

We are seeking an Operational Account Manager to join our dynamic team. The successful candidate will play a crucial role in protecting and growing our business with a top global tech client.

Key Accountabilities

• Protect and grow business with a top global tech client
• Manage client relationships at all levels, serving as the primary point of contact and escalation for new projects and issues
• Interface with internal stakeholders to coordinate collaboration and execute on customer commitments
• Evaluate client needs against current services and solutions to identify new opportunities for upselling and cross-selling
• Prepare and maintain KPI/scorecard data for regular business reviews
• Coordinate the involvement of company personnel, including operations, engineering, and management resources
• Ensure consistent processes and best practices across all sites
• Pursue and lead new opportunities and renewals, track service change requests, and support continuous improvement initiatives

Qualifications, Skills & Experience

• University degree required; business or engineering degree preferred
• Minimum 3 years relevant work experience in contract logistics and freight forwarding
• Excellent communication skills and ability to work across borders
• Proven ability to manage multiple projects while paying attention to detail
• Problem-solving mindset; Lean, Six Sigma experience or certification is a plus
• High customer service focus and strong business acumen
• Tight organizational and time management skills
• Experience in managing opportunity pipelines and winning new business
• Fluency in English, Spanish, and/or Portuguese is valued

About Dp World

Dp World is a leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. We operate 12 sites for a tech client and are committed to making the world’s trade flow better through innovative solutions and a diverse, inclusive workforce.