Account Operations Rep

Position Summary

This position is responsible for the management and execution of Columbia Sportswear Company’s North American order book. This also includes working across several cross-functional departments including up to 15 Sales Representatives, Finance, Logistics, Distribution, Planning and Master Data.

Provide exceptional account management execution for assigned channel or region that supports Columbia Sportswear’s supply chain strategies and revenue goals. Leverage cross-functional relationships to ensure completion of key order management activities, issue identification and resolution, and customer engagement initiatives.

How You'll Make a Difference

• Manage life of an order process including order deadlines, in-season order updates, on-time shipping, and follow-up.
• Ensure customers' orders are delivered in full on time, in alignment with Columbia Sportswear’s go-to-market strategies and corporate forecast.
• Collaborate with sales reps/sales management to ensure consistent contract review and documentation/approval of date changes and cancellations.
• Work to ensure that supply chain initiatives (i.e., direct ship) are being fully and successfully leveraged.
• Recommend and implement additional opportunities for expansion of these initiatives.
• Identify and initiate strategic cross-functional relationships to drive account execution.
• Utilize internal/external resources to fully understand the complexities of retail partners.
• Compile and analyze key metrics to drive customer-based solutions and decision-making.
• Expert in customer’s requirements, behaviors, and expectations. Drive improvement in order management processes/practices across the Supply Chain.
• Review, investigate, and validate customer chargebacks, negotiating reversals where applicable.

Requirements

• College degree in related field preferred
• Critical thinking skills
• Skilled with analytical tools – (including Microsoft Office Suite, Power BI, Tableau, etc.) is strongly preferred
• Strong problem-solving/decision-making skills
• Demonstrate good written and verbal communication skills
• Experience communicating results to a diverse set of audiences – both internally and externally
• Must be dedicated, with a high degree of integrity
• Displays future vision and continual improvement of processes and people
• Able to perform in high-pressure situations
• Able to manage through ambiguity
• Reasoning Ability: Must exhibit sufficient problem-solving skills to address issues that may arise concerning operational and staffing issues.
• SAP experience preferred

Pay

Details about pay are not specified in this job posting.

Schedule

The current expectation is for employees to work onsite four days per week, subject to change based on business needs. This in-office requirement may be adjusted at the discretion of the company.