Account Management Ops Representative
Bank of America · Pennington, NJ · 2 days ago
Business DevelopmentFull-time
Responsibilities
- Performs onboarding and maintenance of accounts and reviewing required account documentation.
- Responds to client inquiries via numerous channels to support operational efficiency and quality client service.
- Performs basic research, follow-up and resolution of routine research requests.
- Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate.
- Provides general operational support including handling inbound calls, mail sorting, and mail distribution.
Qualifications
- Experience evaluating highly detailed client provided documents for accuracy, completeness and compliance with specific requirements to approve completion of work.
- Experience following standard operating procedures, finding errors and working with partners to resolve issues.
- Experience interacting with partners via phone and email and showing strong written and verbal communication.
Skills
- Account Management
- Customer and Client Focus
- Oral Communications
- Research
- Attention to Detail
- Collaboration
- Written Communications
- Prioritization
- Recording/Organizing Information
- Result Orientation
- Numerical Reasoning
Schedule
Shift: 1st shift (United States of America)
Hours Per Week: 40