Account Management Representative

About the role

We're seeking an energetic, people-focused, bilingual professional who enjoys building relationships, solving problems, and helping businesses succeed. The ideal candidate is fluent in both English and Spanish, enjoys working with business owners, and is passionate about making a positive impact.

Responsibilities

• Support Accredited Businesses throughout their BBB journey while serving as our primary Spanish-language point of contact across the organization.
• Help businesses navigate resources, answer questions, build confidence in their accreditation, and create positive experiences every step of the way.
• Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and Spanish.
• Serve as BBB’s primary Spanish-speaking support resource for businesses across departments.
• Translate and interpret communications to help Spanish-speaking businesses fully understand BBB programs, billing, policies, and processes.
• Partner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needs.
• Attend local networking events, community activities, and business outreach opportunities.
• Support relationships with Hispanic chambers, Spanish-language organizations, and community partners.
• Maintain organized and accurate CRM documentation and account updates.
• Identify ways to improve the experience for Spanish-speaking Accredited Businesses.
• Bring positivity, professionalism, and care to every interaction.

Requirements

• Professional fluency in both written and spoken English and Spanish.
• Genuine enjoyment of helping people and building relationships.
• Strong communication skills with confidence speaking to business owners and internal teams.
• Organized, detail-oriented, and comfortable juggling multiple priorities.
• Comfortable learning new systems and technology platforms.
• Experience in customer service, client support, account management, or administrative work (preferred).
• CRM experience and familiarity with Microsoft Office tools (plus).

Qualifications

• High school diploma or equivalent.
• Experience in customer service, client support, account management, or administrative work (preferred).
• CRM experience and familiarity with Microsoft Office tools (plus).

Skills

• Bilingual in English and Spanish.
• Customer service skills.
• Communication skills.
• Organizational skills.
• Technology proficiency.

Benefits

• Medical, Dental, and Vision insurance options.
• 100% employer-paid life and long-term disability insurance.
• 401(k) with company match.
• Paid holidays, PTO, and your birthday off with pay.
• Professional development and growth opportunities.
• Flexibility to work remotely while engaging with your local business community.

Pay

$22.50 - $26.50/hour

Schedule

Full-time position.