Account Management Representative
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale.
About the role
This role is responsible for assisting in student success through proactive and accurate account assessment and student finance advising. This position manages a portfolio of about 850-950 students (either undergraduate or graduate or a combination thereof) to ensure that all students have the appropriate guidance to make informed financial decisions. Reports directly to the Account Management Manager and works in a contact center environment that supports students regardless of service modality. Works closely with academic partners and other departments to research and resolve any student financing issues.
Responsibilities
- Using a high level of discretion and independent judgment, analyze each student’s situation in order to develop and implement an individualized financial plan that promotes student success.
- Continuously evaluate the financial plans throughout the student lifecycle.
- Collaborate with other departments and functional areas to deliver an optimal student experience.
- Demonstrate and communicate current, detailed, and accurate knowledge of University policies, Title IV, Military/Veteran’s Affairs, international, and state regulations to prospective and current students.
- Communicate policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student.
- Assist students to make an informed decision by providing accurate, helpful student finance advice.
- Manage escalated student concerns and resolve issues in a timely manner.
- Provide exceptional customer care to students by accepting ownership of student finance issues and questions.
- Identify opportunities and solutions for continuous improvement to existing processes and actively participate in the roll-out of new processes.
- Attend meetings and contribute to organizational committees.
- Identify opportunities and solutions that improve current processes.
- Function as a subject matter expert regarding all Title IV programs, policies, and procedures including institutional policies and federal and state regulations.
- Comply with applicable federal and state laws.
- Perform other duties as assigned.
Requirements
- Bachelor's Degree preferred or comparable previous work experience required.
- 1 year of experience in Higher Education preferred.
- Knowledge of federal Title IV and state financial aid regulations and associated processing procedures a plus.
- Ability to work independently as well as function as part of a team.
- Outstanding customer service skills.
- PC skills in Microsoft Office, database, and internet applications.
- Excellent interpersonal communication, mathematical, problem-solving, and organizational skills.
- Ability to prioritize tasks to meet deadlines and ensure project completion.
- Self-motivated and willing to take ownership of, and quickly resolve, complex issues.
Benefits
- Health, dental, vision, life, and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation each Calendar Year
- 12 Paid Holidays + 2 floating holidays
For more information related to our benefits, please visit: https://careers.covista.com/benefits
Pay
The expected salary range for this position is between $18.00 and $23.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Schedule
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday).