Account Management Representative
About the role
We're looking for an energetic, people-focused, bilingual professional who enjoys building relationships, solving problems, and helping businesses succeed. If you love connecting with people, thrive in a collaborative environment, and are passionate about making a positive impact in both English and Spanish, we'd love to meet you.
Responsibilities
- Support Accredited Businesses throughout their BBB journey while serving as our primary Spanish-language point of contact across the organization.
- Help businesses navigate resources, answer questions, build confidence in their accreditation, and create positive experiences every step of the way.
- Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and Spanish.
- Serve as BBB’s primary Spanish-speaking support resource for businesses across departments.
- Translate and interpret communications to help Spanish-speaking businesses fully understand BBB programs, billing, policies, and processes.
- Partner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needs.
- Attend local networking events, community activities, and business outreach opportunities.
- Support relationships with Hispanic chambers, Spanish-language organizations, and community partners.
- Maintain organized and accurate CRM documentation and account updates.
- Identify ways to improve the experience for Spanish-speaking Accredited Businesses.
- Bring positivity, professionalism, and care to every interaction.
Requirements
Professional fluency in both written and spoken English and Spanish are required.
Someone who genuinely enjoys helping people and building relationships.
Strong communication skills with confidence speaking to business owners and internal teams.
Organized, detail-oriented, and comfortable juggling multiple priorities.
Comfortable learning new systems and technology platforms.
Experience in customer service, client support, account management, or administrative work is preferred.
CRM experience and familiarity with Microsoft Office tools is a plus.
Qualifications
A proactive, collaborative, and positive mindset.
Skills
Professional fluency in both written and spoken English and Spanish.
Strong communication skills with confidence speaking to business owners and internal teams.
Organized, detail-oriented, and comfortable juggling multiple priorities.
Comfortable learning new systems and technology platforms.
Experience in customer service, client support, account management, or administrative work.
CRM experience and familiarity with Microsoft Office tools.
Benefits
At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive.
We foster a culture in which our differences are celebrated; our differences are what make us a Better Business!
We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law.
Pay
$22.50 - $28.50/hour
Schedule
Flexible remote work with engagement with your local business community.
Company Information
Better Business Bureau Great West + Pacific is committed to supporting businesses and fostering trust within communities. We provide resources, credibility, and meaningful connections to help businesses grow with confidence.
We are an Equal Employment Opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.