Account Management Representative

About Covista

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University.

Our colleagues come from a wide range of backgrounds—business, academia, healthcare, government, and nonprofits—and are part of a culture where doing exceptional work and making a meaningful difference for students and society are one and the same. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday) to enhance creativity, innovation, communication, and relationship-building.

About the Role

This role is responsible for assisting in student success through proactive and accurate account assessment and student finance advising. The position manages a portfolio of about 850–950 students (undergraduate, graduate, or a combination) to ensure they receive appropriate guidance for informed financial decisions. Reports directly to the Account Management Manager and works in a contact center environment supporting students across all service modalities. Works closely with academic partners and other departments to research and resolve student financing issues.

This colleague serves as a role model for Covista’s values and fosters a culture of CARE consistent with the organization’s mission, vision, and purpose.

Responsibilities

• Analyze each student’s situation using discretion and independent judgment to develop and implement individualized financial plans that promote student success.
• Continuously evaluate financial plans throughout the student lifecycle.
• Collaborate with other departments and functional areas to deliver an optimal student experience.
• Demonstrate and communicate current, detailed, and accurate knowledge of University policies, Title IV, Military/Veteran’s Affairs, international, and state regulations to prospective and current students.
• Communicate policies and procedures in a manner that conveases deep understanding of their rationale and value to the student.
• Assist students in making informed decisions by providing accurate, helpful student finance advice.
• Manage escalated student concerns and resolve issues in a timely manner.
• Provide exceptional customer care by accepting ownership of student finance issues and questions.
• Identify opportunities and solutions for continuous improvement to existing processes and actively participate in the roll-out of new processes.
• Attend meetings and contribute to organizational committees.
• Function as a subject matter expert regarding all Title IV programs, policies, and procedures, including institutional policies and federal and state regulations.
• Comply with applicable federal and state laws.
• Perform other duties as assigned and comply with all policies and standards.

Requirements

• Bachelor’s Degree preferred or comparable previous work experience required.
• 1 year of experience in Higher Education preferred.
• Knowledge of federal Title IV and state financial aid regulations and associated processing procedures is a plus.
• Ability to work independently as well as function as part of a team.
• Outstanding customer service skills.
• Proficiency in Microsoft Office, database, and internet applications.
• Excellent interpersonal communication, mathematical, problem-solving, and organizational skills.
• Ability to prioritize tasks to meet deadlines and ensure project completion.
• Self-motivated and willing to take ownership of, and quickly resolve, complex issues.

Pay

The expected salary range for this position is between $18.00 and $23.00 per hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience, training, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401k Retirement Program with a 6% employer match.
• 15 paid vacation days each calendar year.
• 12 paid holidays plus 2 floating holidays.

For more information related to benefits, visit https://careers.covista.com/benefits.

Schedule

Hybrid schedule with four in-office days per week (Monday–Thursday).