Operations Account Activation Rep

About the role

We are seeking a Seller Implementation Specialist to support the onboarding and setup of new dealer and agent partners across our systems. The ideal candidate will ensure accounts are accurately configured, systems are ready for use, and partners have a smooth and successful start with APCO.

Responsibilities

• Set up and maintain system access for new and existing dealer and agent partners
• Configure programs, rates, commissions, and account details within internal systems
• Review and validate incoming documentation, ensuring completeness and accuracy
• Partner with Sales and internal teams to resolve missing or incorrect information
• Maintain accurate records and documentation for all implementations
• Support customer and internal inquiries related to account setup and system access
• Ensure rating structures and configurations are accurate prior to quality control review
• Create and maintain customer and vendor records within accounting systems
• Identify and implement process improvements to enhance efficiency and accuracy
• Support special projects and cross-functional initiatives as needed

What Makes You Successful

• You’ll be successful in this role if you’re highly detail-oriented and take pride in getting things right the first time.
• You’re comfortable working with systems, data, and processes, ensuring that all configurations are accurate and complete.
• You’re also a strong communicator who can collaborate effectively with both internal teams and external partners.
• You’re proactive, organized, and able to manage multiple priorities in a fast-paced environment.

Basic Qualifications

• A high school diploma or GED
• 1+ year of experience in operations, client support, or administrative roles
• Strong attention to detail and organizational skills
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Preferred Qualifications

• An associate degree in Business, Finance, or a related field
• Experience in onboarding, implementation, or account setup roles
• Experience working with systems configuration or data entry processes
• Experience in automotive, warranty, or F&I-related environments