Account Manager - USA

Manager, Account Management - US 2026Position SummaryThe Manager, Account Management serves as a primary day-to-day contact for a portfolio of client accounts, supporting client retention, service excellence, and account growth opportunities. This role works closely with Senior Account Managers, Sales, HR, Payroll, Compliance, Finance, and Operations teams to ensure exceptional client experiences and successful delivery of GoGlobal's services across multiple countries.The ideal candidate is client-focused, commercially aware, highly organized, and capable of managing multiple priorities while building strong relationships with both clients and internal stakeholders. Key ResponsibilitiesClient Relationship & Account SupportSupport the management of an assigned portfolio of client accountsDevelop strong working relationships with client contacts and stakeholdersAssist in maintaining high levels of client satisfaction, retention, and account stabilitySupport account reviews and client meetings to identify potential growth opportunitiesHelp coordinate Quarterly Business Reviews (QBRs) and prepare relevant account insights and reportingProvide guidance to clients regarding GoGlobal services, onboarding processes, and operational proceduresEscalate complex commercial, compliance, or operational issues to senior stakeholders when required Account Management & Service DeliveryCoordinate onboarding activities and support smooth implementation of services across HR, Payroll, Finance, Corporate Governance, and Employer of Record solutionsServe as a day-to-day point of contact for client communications, responding to inquiries and coordinating issue resolutionMaintain an understanding of each client's business structure, services in scope, countries covered, and operational requirementsEnsure clients have clear visibility of service timelines, deliverables, and responsibilitiesMonitor service delivery performance and follow up on outstanding actions with internal teamsAssist with contract renewals, pricing discussions, and scope amendments under the guidance of senior team membersSupport invoice reviews to ensure billing accuracy and identify potential out-of-scope service chargesFlag potential scope creep, commercial risks, or delivery challenges to management Commercial & Sales SupportPartner with Sales and Account Management teams to support renewal and growth initiativesAssist in gathering information and preparing proposals for client expansion opportunitiesParticipate in prospect and client meetings to understand business needs and scope requirementsSupport cross-sell and upsell opportunities across Entity Solutions, HR Solutions, and Employer of Record servicesContribute to basic pricing reviews and commercial documentation as requiredRepresent GoGlobal professionally during client-facing interactions and events Operational Excellence & GovernanceMaintain accurate client records within CRM and internal systemsEnsure client information, onboarding status, renewal dates, and account activities are properly documentedSupport the preparation and maintenance of contracts, Statements of Work (SOWs), and related documentationTrack key account metrics and client health indicators, highlighting potential risks or concernsCoordinate with cross-functional teams to ensure timely and effective service deliverySupport resolution of client issues while maintaining service quality standardsAdhere to internal policies, compliance requirements, and operational proceduresEscalate regulatory, compliance, or service risks appropriately Cross-Functional Collaboration & DevelopmentWork closely with Sales, Operations, Legal, Compliance, HR, Payroll, and Finance teams to support client successParticipate in training programs and professional development activitiesContribute to process improvement initiatives that enhance client experience and operational efficiencySupport internal projects and initiatives related to service delivery improvementsCoordinate with regional and global teams to ensure consistent service delivery across multiple jurisdictionsDemonstrate sound judgment regarding issue escalation and stakeholder involvement Requirements RequiredBachelor's degree in Business, Finance, Human Resources, International Business, or a related field3-5 years of experience in Account Management, Client Services, Customer Success, Payroll, HR Services, Professional Services, or Business Process Outsourcing (BPO)Experience managing client relationships in a professional services environmentStrong communication, organizational, and stakeholder management skillsAbility to manage multiple accounts and priorities simultaneouslyProficiency with CRM systems and Microsoft Office applicationsPreferredExperience supporting international clients or global service delivery modelsKnowledge of HR, Payroll, Corporate Governance, Global Mobility, Employer of Record (EOR), or Entity Management servicesExposure to contract administration, renewals, or commercial account managementExperience working in a fast-paced, multi-country environment Benefits OVERVIEWAs a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:A company small enough for your voice to be heard meaningfully, yet large enough to make a global impactCollaborating with a diverse, global and supportive teamBuilt for the long-haul - no VC or PE pressure, just a focus on sustainable growth WHY WE ARE DIFFERENTWe Make Growing Your Career PossibleWe operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quicklyWe do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payoutWe prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our wayWe're global. We offer career opportunities across the world-whether it's new job roles or international locationsEnglish is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the worldWe are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective successWe keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownershipWe believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisionsWe believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world Ready to take the next step in your career with us? Apply now!**Kindly review the provided privacy notice (LINK) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data. By applying, you consent to background and reference checks, to the extent permissible by law.