Account Manager (US Remote)
About the role
Guidebook helps universities and colleges build genuine connections across the student journey, serving hundreds of higher‑education institutions with tools for open houses, orientation, student life, and more. The company is a small, driven, fully remote team that values autonomy, trust, and fun.
We are looking for an Account Manager to own and grow a portfolio of customers. This commercial role involves keeping accounts, renewing them, and expanding them by finding new departments, use cases, and budget holders within existing accounts. Your portfolio will include small, medium, and large organizations. You will collaborate with other Account Managers, marketing, customer success, product, and the new‑business team, enjoying real ownership and visibility from day one.
Location: Must be based on the East Coast of the USA and work remotely.
Responsibilities
- Own and manage a portfolio of customer accounts.
- Renew existing accounts and identify expansion opportunities (new departments, use cases, budget holders).
- Grow accounts by pursuing new business within current customers.
- Collaborate with marketing, customer success, product, and new‑business teams.
- Maintain accurate forecasts and commit to quota attainment.
- Use Salesforce (or another CRM) to manage pipeline and activities.
- Raise issues early and propose solutions when something isn’t working.
- Within 1 month: learn the product, the pains we solve, and our ideal customer profile; get up to speed in Salesforce, our sales process, renewal cycle; shadow other reps on live calls; take ownership of your portfolio and make contact with every account.
- Within 3 months: run your own renewal and expansion calls