Account Manager - US Remote

About the role

The Manager of Account Management at WeTravel is growing a team focused on delivering exceptional service, solving real problems, and creating long-term value for our customers around the world. This role involves helping travel organizers get the most out of WeTravel while providing them with support and strategic advice.

Responsibilities

• Work closely with clients to ensure they are fully supported, informed, and maximizing the value of our platform.
• Collaborate with Sales, Customer Support, and Product to share customer feedback and shape the future of our offering.
• Manage and nurture relationships with new and existing clients.
• Proactively identify opportunities to upsell or expand product usage.
• Serve as a key point of contact for client questions or concerns.
• Collaborate cross-functionally with Sales, Support, and Product teams.
• Gather and share customer feedback to improve product and service delivery.
• Solve customer issues with a calm, proactive, and friendly approach.
• Drive long-term client satisfaction and engagement.

Requirements

• Fluent in English (other languages are a plus—be sure to list them in your resume).
• Excellent communication skills—both written and verbal.
• Strong interpersonal and customer service instincts.
• Enjoy helping businesses thrive through hands-on support and strategic advice.
• Have 2+ years of experience in B2B account management or customer success.
• Able to manage multiple clients and needs at once.
• Solutions-oriented and calm under pressure.
• Thrives in a remote-first, fast-paced environment.
• Willing to travel up to 10% for client visits.
• Bonus: Minor SaaS sales experience or experience with up-selling products;
• Bonus: Up-to-date understanding of the travel industry’s consumer behavior;
• Bonus: Knowledge of Hubspot CRM or other CRM platforms.

Benefits

• US team members get 100% employer-covered HDHP medical, PPO dental, and standard vision coverages or a choice of plans that suit your needs.
• Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
• Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
• Work remotely for a maximum of 4 weeks per calendar year.
• Extensive paid family leave.
• Three paid volunteer days per year — take time to give back to causes you care about, on us.
• 2-week cross-functional onboarding program.
• Cutting-edge equipment and tools to set you up for success.
• Coverage for certain work-from-home (WFH) equipment.
• Employer-sponsored 401(k) plan with a 2% company match to support your long-term financial goals.

Pay

WeTravel offers competitive compensation packages tailored to each candidate's experience and qualifications.

Schedule

This is a remote role, but employees are hired into a designated state/country of employment. Our Work From Anywhere benefit provides eligible employees with up to four weeks per calendar year to work temporarily from another approved location.