Account Manager Technical Education

Position Type: Contract, onsite

About the Role

Join a multi-national MedTech organization as an Account Manager for Technical Education. This role serves as the primary point of contact for all technical education project-related activities, emphasizing collaboration among Service Sales, Regional Service Managers (RSMs), and Technical Education teams. The position focuses on assessing compliance with trained engineers within hospitals and delivering targeted educational opportunities to maintain compliance.

Responsibilities

• Lead and coordinate a compliance-related project focused on shared service contracts, serving as the primary liaison between internal teams and external customers/stakeholders.
• Manage customer accounts and support training scheduling and enrollment processes.
• Track project progress, ensure compliance requirements are met, and facilitate communication across groups.
• Quickly learn business processes, systems, and workflows to drive project activities with minimal supervision.
• Serve as the primary point of contact for the project within the Technical Education team.
• Build and maintain trusted, long-term relationships with internal teams, customer stakeholders, and decision-makers to execute project goals.
• Manage assigned project accounts throughout the customer engagement lifecycle.
• Partner with RSMs to develop account-specific strategies for hospitals identified with training gaps.
• Ensure customers understand available training solutions and compliance requirements.
• Maintain alignment between customer needs, training availability, and project objectives.
• Participate in project planning and review meetings with RSMs and Technical Education.
• Identify appropriate technical education offerings based on system-specific training gaps.
• Coordinate engineer registrations for instructor-led, virtual, and web-based training programs.
• Monitor enrollment progress and address scheduling or registration challenges.
• Execute customer communication plans developed in collaboration with RSMs.
• Conduct outreach to hospitals regarding identified training opportunities.
• Maintain regular communication with customers regarding training schedules, prerequisites, and registration requirements.
• Document customer interactions and project updates.

Requirements

• BS/BA in a related discipline or 5 years’ experience in the related field.
• Understanding of the healthcare education marketplace; diagnostic imaging and therapy experience preferred.
• Excellent verbal, written, and presentation communication skills.
• Proven ability to build trust and credibility with customers at multiple organizational levels.
• Ability to manage multiple customer accounts, transactions, and priorities effectively.
• Detail-oriented, process-driven, and customer-focused with strong ownership and accountability.
• Strong understanding of project objectives, technical education offerings, registration processes, and organizational priorities.
• Exceptional project coordination, stakeholder management, and communication skills.
• Travel possible up to 25%.

Preferred Qualifications

• SAP experience is strongly preferred.
• Demonstrated willingness and ability to learn new systems and processes.