Technical Account Manager

Position Overview

Technical Account Managers work with all of our customers, including our largest, most complex customer implementations. They work closely with Product in the design and implementation of Trunk Tools' products, which improve productivity for the deskless workforce across their organization.

What you'll be doing

• Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks.
• Serve as the primary project escalation point of contact.
• Ensure alignment across all teams, internal and external.
• Build, maintain, and track project timelines in order to deliver on-time.
• Collaborate with Sales, Product, and Ops to ensure a smooth and successful customer experience from kick-off to go-live.
• Contribute to our scale efforts by establishing and improving our implementation management and delivery operations processes and contributing to best practices.
• Directly contribute to the creation of additional internal and external collateral across topics such as (but not limited to) product education, technical specifications/limitations.
• Provide consistent feedback to Sales and Product to constantly optimize hand-offs, onboarding, training, and customer stabilization.
• Maintain Implementation KPIs/other data sources to ensure maximum clarity around client health/deliverables.
• Provide post go-live support to include recurring check-ins, usage analysis, and contribute to client renewal conversations.
• Enhance the company's outreach by coordinating/participating in activities such as webinars, conferences, and other opportunities.
• Work with the Manager, Implementation to continue to level up Standard Operating Procedures, optimize data gathering, and amplify the Voice of the Customer to internal stakeholders.
• Perform Client on-sites for successful onboarding (up to 50% travel).

Qualifications

• 5+ years as a customer facing implementation manager, project manager, technical program manager, or management consultant.
• You have experience running complex projects with multiple enterprise clients in excess of $200,000 ARR per logo.
• You are a persuasive, results-driven customer influencer with outstanding interpersonal skills.
• You’re an exceptional verbal and written communicator.
• You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
• You are a team player who can work effectively in teams of technical and non-technical individuals.
• You are skilled at collaborating with diverse teams.
• You can learn and drive outcomes with minimal supervision.
• You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues.
• You have a strong sense of empathy and a desire to improve the lives of those who work in the built world.
• You are fascinated by technology, artificial intelligence, and the impact these things have on the world we live in.
• Experience with construction/real estate technology desired but not required.
• Must be located in a US time zone (and within the continental United States).

What we offer

• A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters
• Competitive salary and stock option equity packages
• 4 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!
• Learning & Growth stipend
• Flexible long-term work options (remote and hybrid)
• Free lunch provided in the office in NYC & Austin - you’ll never go hungry with us!
• Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
• IRL / In-Person retreats throughout the year

Note

All official communication from Trunk Tools will come from an email address ending in @trunk.tools. If you receive outreach from any other domain, please disregard it or report it to us.