Account Manager Technical Education

Responsibilities

• Account Manager Technical Education serves as the primary point of contact for all technical education project related activities.
• Responsible for overseeing the successful execution of the program.
• Project emphasizes collaboration among Service Sales, Regional Service Managers (RSMs), and Technical Education to assess compliance with trained engineers within hospitals, while also identifying and delivering targeted educational opportunities to help hospitals achieve and maintain compliance.
• Working closely with Regional Service Managers (RSMs), customers, and Technical Education leadership.
• Account Manager identifies training gaps, develops account-specific engagement plans, coordinates customer communications, and facilitates engineer enrollment in training programs.
• Responsible for driving training participation, ensuring visibility among stakeholders, and helping hospitals achieve and maintain compliance requirements through targeted technical education.

Operational Execution

• Serve as the primary point of contact for the project within the Technical Education team.
• Build and maintain trusted, long term relationships with internal teams, customer stakeholders and decision makers to execute the goals and objectives of the project.
• Manage assigned project accounts throughout the customer engagement lifecycle.
• Partner with RSMs to develop account-specific strategies for hospitals identified with training gaps.
• Ensure customers understand available training solutions and compliance requirements.

Training Coordination

• Maintain alignment between customer needs, training availability, and project objectives.
• Participate in project planning and review meetings with RSMs and Technical Education.
• Identify appropriate technical education offerings based on system-specific training gaps.
• Cook up registrations for instructor-led, virtual, and web-based training programs.
• Monitor enrollment progress and address scheduling or registration challenges.

Communication Management

• Execute customer communication plans developed in collaboration with RSMs.
• Conduct outreach to hospitals regarding identified training opportunities.
• Maintain regular communication with customers regarding training schedules, prerequisites, and registration requirements.
• Document customer interactions and project updates.