Technical Account Manager

About the Role

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? We are looking for a technically proficient and customer-focused Technical Account Manager (TAM) to support enterprise customers using on TeamViewer's Digital Employee Experience (DEX) solution. As a TAM, you'll act as the strategic technical advisor to IT, End User Management, and Digital Workplace teams; driving platform adoption, optimizing solution performance and helping customers realize measurable business outcomes. This role is essential to long-term customer retention and growth, ensuring our technology delivers real, sustained value across large-scale environments.

Responsibilities

• Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing
• Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD
• Identify areas of further system integration (API etc.) and assist with configuration
• Build, document and execute tailored technical onboarding and adoption plans
• Enable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics—to drive deeper platform use
• Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence
• Monitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas inefficacy and risk, surfacing optimization opportunities
• Provide Validation and Health Check reports for existing customer environments
• Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams
• Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.)
• Lead and provide data-driven business reviews to showcase value realization and align on roadmap strategy
• Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis
• Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth
• Become an expert in the TeamViewer product suite

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience)
• 5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deployments
• Strong knowledge of EUC, DEX, and endpoint technologies (e.g., Windows/macOS, Intune, SCCM, VMware, Nexthink)
• Familiarity with ITSM platforms (e.g., ServiceNow), identity providers (e.g., Azure AD, Okta), and SaaS/cloud-native integrations
• Scripting/automation experience (PowerShell, Bash, Python) and working knowledge of REST APIs
• Proven ability to communicate effectively with both technical and non-technical enterprise stakeholders
• Skilled at driving adoption plans, resolving technical challenges, and aligning product use with business goals
• Strong troubleshooting, prioritization, and cross-functional coordination skills
• Experience with ServiceNow, ServiceNow integrations and API integrations
• Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus
• Experience with large-scale environments (10,000+ endpoints) is highly desirable

Pay

The base salary range for this position is $95,000–$125,000 USD annually. This range represents the base pay TeamViewer reasonably expects to offer for this role and may vary based on job-related factors such as skills, experience, qualifications, location, business needs, and internal equity. In addition to base pay, this role may be eligible for TeamViewer's company bonus and RSU program.

Benefits

• Work location is Remote, USA
• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings
• Open door policy
• Benefits may include medical, dental and vision coverage; HSA and FSA options; a 401(k) plan with employer match; life and AD&D insurance; short- and long-term disability coverage; an Employee Assistance Program; voluntary benefits; pet insurance; and employee discounts