Account Manager/Specialty Account Manager, Ophthalmology- Charleston, SC

About the role

In this vital role you will represent TEPEZZA to physicians and health care professionals, establish product sales, and perform total territory account management. The Specialty Account Manager provides account management support to accounts within a specific geography, focusing on issues specific to designated accounts. The SAM acts as the central account manager, driving product demand and coordinating relevant field teams to address account needs.

Responsibilities

• Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by sales and business unit leadership.
• Promotes TEPEZZA within approved labeling in a comprehensive, fair and ethical manner consistent with industry-specific and corporate legal and regulatory guidelines.
• Addresses issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members.
• Develops strong customer relationships by understanding customer needs and goals and communicating those to other team members.
• Consistently meets or exceeds corporate sales goals.
• Communicates territory activity in an accurate and timely manner as directed by management.
• Drives product demand among targets through education on disease state and product information.
• Provides feedback to sales and business unit leadership, colleagues, and other internal departments about the changing environment and results.
• Adheres to the Company’s compliance policies and guidelines as well as any other applicable guidelines, including but not limited to the PhRMA code.
• Works closely with patient services and market access team members to achieve overall business goals.
• Coordinates between accounts and relevant Amgen field teams to support the full range of account needs.
• Educates healthcare professionals and office staff on site of care options.
• Attends medical congresses and society meetings as needed.
• Manages efforts within assigned promotional and operational budget.
• Maximizes use of approved resources to achieve territory and account level goals.
• Successfully completes all Company training classes.
• Completes administrative duties in an accurate and timely fashion.
• Functions as a contributing member of a high-performance team.
• Performs other tasks and responsibilities as requested by the Company.

Requirements

Basic Qualifications (Account Manager Level 4)

• Bachelor’s Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
• OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
• OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience

Basic Qualifications (Specialty Account Manager Level 5)

• Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
• OR Master’s degree & 6 years of collective account management experience, sales, & commercial experience
• OR Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
• OR Associate degree & 10 years of collective account management experience, sales, & commercial experience

Skills

• Buy-and-bill experience with documented success and/or biologic/infusion experience strongly preferred.
• Sales experience in Endocrinology, Ophthalmology, and/or rare/specialty disease states preferred.
• Site of care and reimbursement experience strongly preferred.
• Experience working with institutions and integrated delivery networks preferred.
• Pharma account management selling experience essential; must be able to coordinate across field teams to address full range of account needs.
• Approximately 80% travel (may vary by territory), including some overnight and weekend commitments.
• Proficient in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Pay

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is:

• Account Manager Level 4: $145,311 - $196,597
• Specialty Account Manager Level 5: $158,931 - $215,025

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements, where possible.