Manager of Account Management

The Manager of Account Management position is open within our NA Fuel line of business in Nashville, TN. We are seeking a Manager who excels at maintaining and growing client relationships, leading a team of account managers, and providing exceptional customer service.

Responsibilities

• Build and maintain lasting client relationships, including understanding key contacts, account preferences, and production trends.
• Manage client communications, conflict resolution, and compliance with client deliverables and revenue.
• Maintain collaboration with internal departments to ensure account success.
• Set strategy and execute activities to drive account retention and growth.
• Monitor and manage key performance indicators for the team and customers.
• Participate in business reviews with clients using internal reporting tools.
• Attend scheduled trainings, meetings, and events as assigned.
• Manage process improvements and coach team members.

Qualifications & Skills

• College degree with at least 5 years of work experience, including at least 2 years as a manager of people.
• Previous Account Management experience.
• Demonstrated strong negotiation, teaching, and reporting skills.
• Proven ability to work in a team environment and deliver high-quality service.
• Skilled in Microsoft Word, Excel, and Outlook.
• Experience with Salesforce, including reporting and analysis of data.
• Strong problem-solving abilities and critical thinking skills.
• High level of professionalism and personal responsibility.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• A servant leadership perspective that supports team members and motivates individuals.
• Ability to work in a fast-paced environment.