Account Manager
Addison Group · Durham, NC · 4 days ago
On-siteAdministrative$65k–$70k/yrFull-time
About the role
A leading commercial landscaping services company seeks an Account Manager to serve as the primary contact for client accounts. The ideal candidate will focus on relationship building, overseeing field operations, and ensuring the delivery of high-quality landscaping services.
Key Responsibilities
- Serve as the main point of contact for assigned client accounts.
- Conduct regular site visits to monitor service quality and client satisfaction.
- Identify opportunities for enhancement projects and develop proposals.
- Resolve client issues and address concerns proactively.
- Partner with Operations and Branch leadership to ensure service expectations are met.
- Monitor account renewals, financial performance, and profitability.
- Support hiring, training, and coaching of field crews.
- Ensure compliance with all safety regulations and branch policies.
- Maintain accurate records in CRM systems and assist with administrative reporting.
Qualifications
- 3+ years of experience in customer service, account management, or leadership, preferably in landscaping or a related service industry.
- Associate’s degree in business or related field, or equivalent work experience.
- Strong client relationship management and communication skills.
- Pioneered ability to lead, coach, and develop teams.
- Proficiency with MS Office and CRM systems.
- Valid driver’s license.
Additional Details
Reports To: Branch Manager
Type: Full-time, On-site
Schedule: 40 hours/week, standard business hours
Start Date: Typically within 2–3 weeks of 1st interview
Interview Process: 1st on-site with Branch Manager; 2nd virtual panel with leadership team
Perks
- Company vehicle option (fuel and insurance covered; $45/week deduction for personal use)
- Opportunity to manage and grow accounts within a leading landscaping organization
- Direct impact on client satisfaction and branch success
Benefits
- 401(k) retirement plan
- Health, Dental, and Vision coverage
- Employee stock purchase plan
- Health & wellness programs