Account Manager - Speciality (Healthcare, Hybrid) - NYC

About the role

The Account Manager will partner with specialty medical groups to transform their chronic condition management through Phamily’s AI-driven solutions. This role requires travel 70% of the time and involves managing complex, multi-stakeholder relationships.

Responsibilities

• Own and grow a portfolio of specialty accounts, focusing on high retention and expansion revenue.
• Lead Quarterly Business Reviews (QBRs) to deliver clinical and financial ROI.
• Identify growth opportunities and expand Phamily’s presence across various practice departments.
• Advise clients on workflow optimization and care management strategies to ensure adoption.
• Translate complex data into clear, actionable insights for clinical and operational leaders.
• Proactively identify partnership risks and drive creative solutions to maintain account health.
• Collaborate with product and marketing teams to share client feedback and influence the roadmap.
• Use HubSpot and AI tools to manage accounts efficiently and strategically.

Requirements

• 3+ years in Account Management, Customer Success, or a similar relationship-focused role.
• Travel 70% of the time.
• Proven ability to manage complex, multi-stakeholder relationships at the executive level.
• Commercial mindset with a focus on retention, growth, and measurable outcomes.
• Strong communicator who can simplify complex data into clear, persuasive narratives.
• Comfortable operating and making decisions in a fast-paced, evolving startup environment.
• Tech-savvy and interested in using AI tools to improve account workflows.

Preferred Requirements

• Entrepreneurial DNA: Ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.
• Deep understanding of healthcare environments (preferred for specialty medical groups).
• Experience with Value-Based Care models or Chronic Care Management (CCM) programs.
• High-level proficiency in HubSpot or similar CRMs for account health tracking and forecasting.

Work Style & Logistics

You are required to be in-person at our NYC office at least 3 days per week. Travel to client sites or industry events is encouraged and may be required.

Compensation & Benefits

Competitive compensation commensurate with experience, potential to earn equity based on performance, medical, dental, and vision coverage for employees and dependents at a nominal cost, paid maternity leave, FSA and Dependent Care account options, 401(k) eligibility after 6 months of full-time employment, and a collaborative, mission-driven work environment.

Equal Employment Opportunity

This position is not eligible for visa sponsorship. Phamily is an equal opportunity employer and celebrates diversity.