Account Manager - NYC

About the role

The Account Manager role is a hybrid onsite position, with 4 days in the office based in our NYC headquarters.

Responsibilities

• Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations
• Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — expect to juggle 9+ active workstreams at any given time
• Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption
• Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks
• Negotiate renewals and expansions with confidence, building strong business cases that demonstrate clear ROIs
• Drive retention with a relentless, creative approach — exhaust every option before accepting churn, whether that's a LinkedIn message, an in-person office visit, a free pilot extension, or bringing in leadership to save the relationship
• Travel to customer sites a minimum of 2 days per month to strengthen relationships and accelerate outcomes
• Contribute to community building across the customer base through webinars, case studies, and events

Requirements

• 5+ years of experience in Customer Success, Account Management, or a hybrid of both — ideally at a B2B SaaS or high-growth tech company
• Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
• Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously without dropping the ball
• Relentless when it comes to retention — you get creative, you show up, and you don't give up on an account easily
• Comfortable traveling to meet customers in person and building face-to-face relationships
• Highly accountable self-starter who doesn't need to be chased for updates
• Strong communicator who can navigate difficult conversations with customers and internal stakeholders alike

Qualifications

• Competitive base salary and bonus
• Healthcare covering medical, dental and vision
• Work from our NYC HQ
• Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week

Skills

• Customer Success
• Account Management
• Client Lifecycle Management
• Onboarding and Training Programs
• Renewal Processes
• Retention Strategies
• Meeting Campaigns
• Business Case Building
• Traveling to Customer Sites
• Community Building

Benefits

• Competitive base salary and bonus
• Healthcare covering medical, dental and vision
• Work from our NYC HQ
• Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week

Pay

Competitive base salary and bonus

Schedule

Hybrid onsite position, with 4 days in the office based in our NYC headquarters