Account Manager, Season Ticket Member Services

We are dedicated to being the best team to cheer for, play for, and work for across all of sports. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent the Denver Broncos Football Club and Empower Field at Mile High.

About the role

The primary responsibility of this position is to interact with season ticket holders of the Denver Broncos via phone, email, chat and in person. The position will provide service outreach and education to all season ticket members throughout the year.

Responsibilities

• Provide world-class customer service to all Denver Broncos season ticket members and patrons by averaging 50-70 account touchpoints per day to build positive client relationships through phone calls, emails, messaging, handwritten notes, face-to-face engagement, in-seat visits, and client office visits
• Perform gameday and non-gameday event responsibilities while executing outlined strategy and techniques assigned by leadership
• Maintain accurate and thorough records of all activity in identified ticketing systems and customer relationship management systems
• Drive Third Party Event (3PE) revenue by cross-selling concerts and special events to Season Ticket Members
• Consistently exceed non-revenue metric expectations
• Meet and exceed service levels, standards, and company values
• Actively participate in season ticket member and organizational events
• Collaborate with internal and cross-departmental teammates to execute organizational initiatives
• Assist in fulfilling member benefits, amenities, and service initiatives
• Anticipate, respond, and resolve all customer complaints and requests in a professional manner, ensuring that each interaction results in a positive touchpoint for each client

Requirements

• Bachelor’s degree
• 6-12 months of sports ticket sales and/or customer service preferred
• Ability to work all home Broncos games, other stadium events, nights/weekends, and keep a flexible schedule

Qualifications

• Working knowledge in the use of computerized ticketing software (Archtics, TM Host)
• Proficient with Microsoft Office
• Sales & Customer Service experience speaking to customers (e.g., over the phone, online, and in person)
• Extensive understanding of the latest in ticket technology, including online account management and mobile applications
• Working knowledge of Microsoft Dynamics CRM preferred
• Self-motivated and solutions-oriented
• Excellent problem-solving skills and ability to multi-task
• Detail-oriented with strong prioritization and organization skills
• Exceptional verbal and written communication skills

Pay

$40,000 - $45,000 per year