Account Manager, Client Services

About the Role

Highsnobiety is seeking an experienced Account Manager, Client Services to join our award-winning in-house creative agency, Highsnobiety+. In this role, you will lead the execution of engaging, on-brand B2B campaigns, collaborating closely with internal teams to produce culturally relevant, strategic content. You'll work within our B2B division, ensuring client satisfaction and driving project success.

Responsibilities

• Strategically plan, organize, and oversee client and in-house project timelines from inception to completion.
• Collaborate with creative teams, production, brand partnership, editorial, and global counterparts to ensure cross-functional alignment.
• Develop and maintain comprehensive campaign timelines and budgets, ensuring smooth execution and effective resource allocation.
• Serve as the primary liaison between clients and Highsnobiety+, managing communication, deadlines, budgets, and approvals.
• Proactively identify potential challenges and take corrective action to minimize their impact on project delivery.
• Cultivate and maintain strong client relationships, fostering trust and satisfaction to drive retention and future business.
• Track revenue, costs, and manage profit and loss statements for individual projects.
• Organize and archive project assets, maintaining a structured system for efficient project management.
• Collaborate with external vendors to ensure quality deliverables and optimal outcomes.
• Identify opportunities for operational improvements and evolving best practices to enhance workflow efficiency.

Requirements

• Minimum 3 years of Project Management/Account Management experience, preferably in creative, media, or publishing industries.
• Proficiency in delivering exceptional customer service and communicating effectively with partners.
• Strong organizational and problem-solving skills for managing complex projects.
• Resilience and adaptability in handling matrixed projects in a fast-paced environment.
• Familiarity with the Highsnobiety aesthetic, brand identity, and audience.
• Ability to perform under time constraints and ensure timely project delivery.
• Solution-oriented and forward-thinking mindset with a proactive attitude.
• Analytical thinking skills to assess project requirements and address issues.
• Enthusiasm for collaborative work within a dynamic team.
• Authorization to work in the United States for any employer.

Qualifications

Not explicitly stated in the posting, but implied through the requirements and responsibilities.

Skills

• Project Management
• Account Management
• Customer Service
• Organizational Skills
• Problem-Solving
• Time Management
• Analytical Thinking
• Collaboration

Benefits

• Bright and spacious design office in the Financial District, focusing on employee well-being and sustainability.
• Opportunity to shape a global brand in a diverse and international work atmosphere.
• High degree of responsibility, creativity, and autonomy.
• DEIB initiatives, including internal trainings, workshops, and Employee Resource Groups.
• 2 extra days off globally for International Women's Day and Juneteenth.
• Flexible hybrid working policy, dog-friendly office, and remote international working option.
• Attractive employee benefits, including discounts, performance-based bonus, 401k with match, Summer Fridays, ClassPass, mental health support, and sabbatical option.

Pay

The expected annual base salary range for this role is between $75,000 to $85,000, based on factors including location, experience, and skill set. Successful candidates will also be eligible for variable pay.

Highsnobiety is an equal opportunity employer, committed to a diverse and inclusive workforce. We do not discriminate on any basis and value every perspective.