Account Manager, Client Services

About the role

The Account Manager at Sidecar Health acts as the primary liaison for existing groups, ensuring their satisfaction and retention through proactive relationship management. They attend client meetings across Florida to build relationships, conduct education meetings, and provide enrollment support. The role involves leading renewal discussions, identifying potential roadblocks, and collaborating with internal teams for successful resolution.

Responsibilities

• Serve as the primary liaison for existing groups, maintaining positive relationships, and driving group satisfaction and retention
• Attend virtual and in-person client meetings across Florida to build relationships with groups, conduct education meetings, and provide enrollment support
• Lead renewal discussions, including negotiating terms and pricing to drive retention while balancing business objectives and client needs
• Proactively identify potential obstacles to group success and collaborate with internal teams to develop strategic solutions
• Collaborate closely with internal teams to ensure seamless implementation and optimize the group experience
• Oversee resolution of escalated issues by responding swiftly and managing client inquiries, concerns, and requests

Requirements

• 3+ years of experience in account management in health insurance or employee benefits
• Strong track record of successful account management and retention
• Bachelor's Degree
• Excellent communication, organization, and relationship-building skills
• A strong sense of ownership, a bias for action, and superior problem-solving skills
• Ability and excitement to work in a fast-paced dynamic startup environment
• Current Florida State Health and Life insurance license in good standing (preferred)

Qualifications

• Passionate about using your talents to transform healthcare in the United States
• Driven to make excellent healthcare affordable and accessible for everyone
• Willing to join a cutting-edge, fast-growing team dedicated to making a difference

Skills

• Effective communication and relationship-building skills
• Proactive problem-solving abilities
• Strong organizational and time-management skills
• Ability to travel up to 30% across the greater Jacksonville/Tallahassee, FL area

Benefits

• Competitive salary, bonus opportunity, and equity package
• Comprehensive Medical, Dental, and Vision benefits
• 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Pay

The current expected salary range for this position is: $75,000 - $95,000. Base pay may vary depending on location and job-related skills and experience.

Schedule

Flexible schedule to accommodate travel requirements.