Account Manager Service

Alkegen brings together two of the world’s leading specialty materials companies to create an innovation‑driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. With over 60 manufacturing facilities and a global workforce of more than 9,000 experienced professionals, Alkegen delivers products that help the world breathe easier, live greener, and go further.

The Account Manager, Service acts as the liaison between external customers, sales engineers, internal warehouses, and manufacturing groups. This role manages customer and distributor orders and resolves problem areas to provide a positive buyer experience. It requires tact, attention to detail, quick decision‑making, and the ability to juggle multiple responsibilities.

Responsibilities

• Receive and process customer orders and inquiries covering items or products ordered.
• Maintain an ongoing relationship with assigned customers and commercial partners.
• Ensure orders are entered correctly and provide customers with acknowledgment and realistic delivery dates.
• Provide standard pricing, quoting, product availability, and schedule information within established guidelines.
• Serve as the communication link between customers and commercial teams to assure responsiveness.
• Track order activity and alert appropriate stakeholders of any potential delivery problems.
• Partner with Logistics to expedite delivery of selected orders.
• Use knowledge of products, availability, sales territories, and individual customers to provide a key communications link.
• Maintain a high level of customer service, reflected by a low number of customer complaints.
• Work closely with Production Control, Purchasing, and Shipping to ensure customer needs are met.
• Apply basic knowledge of export order processing, including ocean and air export regulations, and familiarity with NAFTA and other free‑trade agreements.

Qualifications and Experience

• High School Diploma required.
• Associate’s or Bachelor’s degree in a relevant field preferred.
• 2–5 years of customer service experience in an office setting required.
• Manufacturing company experience preferred.
• Working knowledge of U.S. trade compliance (import/export, ITAR, NAFTA, other free‑trade agreements, Made‑in‑the‑USA rules, Harmonized tariff rules) preferred.
• Excellent communication skills and strong attention to detail.
• Ability to handle multiple priorities and adapt to change with ease.
• Willingness to take on additional tasks and work effectively on a team.
• Proficiency in Microsoft Word and Excel required; SAP knowledge preferred.
• Ability to rotate with other Service Representatives to provide holiday coverage.

Pay

$24.00 per hour. Pay may vary based on knowledge, skills, and experience. The total compensation package may include additional elements, with benefit plan details provided upon an offer of employment.

Schedule

This position is onsite Monday through Thursday, with the opportunity to work remotely on Fridays, subject to business needs and manager approval.