Account Manager Client Service

About the role

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. This hybrid-remote role based near New York, NY offers flexibility while tackling significant challenges.

Responsibilities

• Manages ongoing contract relationships and service delivery to clients for one or more accounts
• Acts as an outward-facing, dedicated resource for assigned accounts, typically with direct client contact and large or complex accounts
• Builds relationships with employer/group clients and serves as the primary point of contact for overall and day-to-day service delivery
• Represents clients internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
• Works closely with sales on renewals and upselling, though incumbents do not have specific sales goal accountability or primary responsibility to close sales
• Manages customer-specific provider networks, including ongoing roster maintenance and administration of fee schedules to ensure accuracy and alignment with client agreements
• Coordinates large, complex claims projects, leading root cause analysis and driving end-to-end resolution strategies to address client issues and improve service outcomes
• Manages customer financial reporting, including the preparation and delivery of monthly standard reports as well as ad hoc analyses to support client needs and decision-making
• Prepares client-facing deliverables, including financial reports, executive summaries, renewal materials, and presentations to support account strategy and decision-making
• Coordinates cross-functional activities by working with internal partners (e.g., clinical, network, pharmacy, underwriting, operations) to support client initiatives and resolve issues

Required Qualifications

• Currently hold a NY state health insurance license OR willing and able to obtain within 6+ months of hire
• 3+ years of direct client-facing experience in health care lines of business (e.g., Medicare, Medicaid, and Commercial Lines of Business)
• Intermediate proficiency with Microsoft Word (sending and receiving information and creating documents)
• Intermediate proficiency with Microsoft Excel (creating spreadsheets)
• Ability to work Monday to Friday between 8:00am – 5:00pm and overtime as needed
• Ability to work onsite in NYC 3 days per week
• Access to reliable transportation and valid US driver’s license

Preferred Qualifications

• 1+ years of PBM experience

Benefits

• Paid Time Off accrued with first pay period plus 8 paid holidays
• Medical plan options along with participation in a Health Spending Account or Health Savings Account
• Dental, vision, life & AD&D insurance, plus short-term and long-term disability coverage
• 401(k) savings plan and employee stock purchase plan
• Education reimbursement
• Employee discounts
• Employee Assistance Program
• Employee referral bonus program
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.)

Pay

The salary for this role ranges from $72,800 to $130,000 annually based on full-time employment, subject to eligibility requirements.