Account Manager (Client Services)

About the role

Avenue Z is the AI-first agency - a digital marketing and PR company engineered to move fast. Brands partner with us to drive revenue and reputation across all channels, from ChatGPT to The Wall Street Journal, Shopify to TikTok, Meta to Google. Trusted by leaders in consumer brands, tech, and finance, we power the earned, owned, and performance media channels driving influence.

Responsibilities

• Manage and oversee the delivery of client programs, ensuring alignment with client goals and organizational objectives.
• Build and maintain strong, trust-based relationships with clients, acting as the primary point of contact for strategic discussions.
• Collaborate with internal teams to ensure timely, high-quality delivery of projects and services.
• Identify opportunities to expand client relationships through additional services, upsell or cross-sell opportunities, contributing to strategic account growth.
• Track program status, budgets, and timelines, providing regular updates to both clients and internal stakeholders.

Qualifications

• Ability to work autonomously, build relationships with clients and to develop unique client focused solutions based on strong understanding of client business challenges and needs.
• Strong communication and relationship-building skills.
• Proven ability to manage projects and drive results in a client-facing role.
• Experience in identifying client growth opportunities and managing client expectations.
• Skillful negotiator with experience in conflict resolution.
• Ability to manage inter-company relationships and appropriately influence across departments internally to deliver results.
• 3+ years of experience in account management, client services, client strategy or project management.
• Familiarity with sales cycles, with a moderate quota or commission focus preferred.
• Experience with HubSpot is preferred.
• Demonstrated ability to exceed quotas is preferred.

Bonus Qualifications

• Marketing experience.
• Web development experience.
• Public Relations experience.
• Project Management Professional (PMP) certification.
• Certified ScrumMaster (CSM) certification.
• WordPress experience.
• Agency experience.

Pay

Salary range: $65,000 to $70,000 USD

Schedule

Based in Miami or Orlando, in-office for at least 3 days per week.