Account Manager (Client Services)

Essential Duties And Responsibilities

• Enter all orders into Monarch with 99.5% accuracy while following the written process
• Update changes to schedule or orders via the process provided by the Scheduler
• Follow up on schedule and update client or Account Director and communicate to the client as directed by Account Director
• Anticipate problems and communicate them to the Production and Account Director
• Ensure accuracy of proofs before going to the client
• Retrieve and communicate job status to the client as directed by Account Director
• Write up estimates and deliver to the client when needed as directed by the Account Director
• Escalate any problems with orders, estimates, or clients to Account Director
• Maintain and grow SPOC accounts through regular outgoing communication and in-person visits to build relationships
• Pull in Subject Matter Experts (SME’s) as needed to grow revenue
• Maximize market share
• Create an invoice appropriately for change orders
• Invoice responsibility for all accounts as needed
• Conduct annual business reviews with each SPOC client
• Provide guidance, creativity, and problem solving for clients relative to specifications of projects

Requirements

• 5+ years of account management
• 3+ years of experience working in print, direct mail and/or signage
• Bachelor’s degree preferred
• Excellent communication skills, both written and verbal, with impeccable attention to detail
• Ability to interact professionally and positively with all levels of employees and clients
• High degree of energy, sense of urgency and customer service oriented as well as strong organizational skills
• Strong experience working with Microsoft products, such as excel, word and outlook

Benefits

• Medical Insurance
• Dental and vision coverage
• Pre-tax flexible spending plans
• Paid Time Off
• Life and disability Insurance
• On-site workout facility
• Wellness initiatives
• Setting the Standard award

Pay

Not specified

Schedule

Not specified