Account Manager Client Service

Primary Responsibilities

• Manages ongoing contract relationships and service delivery to clients for one or more accounts
• Acts as outward-facing, dedicated resources for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
• Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery
• Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
• Works closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales
• Manages customer-specific provider networks, including ongoing roster maintenance and administration of fee schedules to ensure accuracy and alignment with client agreements
• Captures and manages large, complex claims projects, leading root cause analysis and driving end-to-end resolution strategies to address client issues and improve service outcomes
• Prepares customer financial reporting, including the preparation and delivery of monthly standard reports as well as ad hoc analyses to support client needs and decision-making
• Prepares client-facing deliverables, including financial reports, executive summaries, renewal materials, and presentations to support account strategy and decision-making
• Collaborates with internal partners (e.g., clinical, network, pharmacy, underwriting, operations) to support client initiatives and resolve issues

What are the reasons to consider working for UnitedHealth Group?

• Competitive base pay
• A full and comprehensive benefit program
• Performance rewards
• A management team who demonstrates their commitment to your success

Required Qualifications

• Currently hold a NY state health insurance license OR willing and able to obtain within 6+ months of hire
• 3+ years of Direct Client Facing experience in health care lines of business (for example Medicare, Medicaid, and Commercial Lines of Business)
• Intermediate level of proficiency with Microsoft Word (sending and receiving information and creating documents)
• Intermediate level of proficiency with Microsoft Excel (creating spreadsheets)
• Ability to work from Monday to Friday between 8:00am - 5:00pm and overtime as needed
• Ability to work onsite in NYC 3 days per week
• Access to reliable transportation and valid US driver's license

Preferred Qualifications

• 1+ years of PBM experience

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)