Account Service Manager

About Us Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world. We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you! Bring Your Leadership Game to Solutions 2 GO! We’re Looking For An Account Service Manager Love building strong teams, solving challenges, and making customers’ lives easier? At Solutions 2 GO, we’re looking for an Account Service Manager who can keep things moving, bring people together, and turn great service into lasting customer relationships. In this role, you’ll lead our Customer Service team, partner closely with Sales, Purchasing, and Operations, and help bring new customer initiatives to life. From coaching your team to coordinating product launches and promotions, you’ll have plenty of opportunities to make an impact. What You’ll Take On Lead a team that delivers: Lead the daily operations of the Customer Service department, keeping customer responses and order processing timely and accurateCoach, mentor, and motivate your team through ongoing feedback, clear goals, and meaningful performance measuresAssign responsibilities based on individual strengths and workload to keep the team balanced and working effectivelyBe the go-to person for escalated customer concerns, helping resolve complex issues with care and confidenceStep in to provide coverage when team members are away Keep Customers And Orders Moving Manage product flow to maximize order fulfillment and minimize inventory riskMaintain accurate customer account information, product requirements, customer-specific price lists, and price protection arrangementsOversee proof of delivery, claims, and returnsCoordinate item setup requirements for retail and wholesale customersBuild a strong understanding of S2G’s business channels and how they support our customers and sales representatives Connect The Dots Across The Business Partner with Sales throughout the sales cycle, from procurement to invoicingWork with customer buying and merchant teams to confirm deal terms and requirements, then communicate those details clearly to OperationsKeep Sales, Purchasing, and Operations connected to support on-time executionLead weekly meetings with Sales, Customer Service, and Operations to coordinate production planningPrepare and share weekly sell-through reports, along with ad hoc reporting for customers, sales representatives, and senior management Turn Ideas Into Action Manage customer projects from initial concept through delivery, including promotions, marketing materials, and point-of-purchase displaysCollaborate with Sales on customer initiatives and assess how operational capabilities can support themIdentify opportunities to simplify processes, improve efficiency, and enhance the customer experienceDevelop and implement customer service strategies that support overall business goals What You’ll Bring At least five years of experience in an account service or customer service roleAt least five years of experience managing teamsA bachelor’s degree in Business Administration, Commerce, or a related field is preferred; however, an equivalent combination of education, training, and relevant experience will also be consideredA talent for leading, motivating, and building high-performing teamsA customer-focused approach, with the ability to understand customer needs and turn them into effective service strategiesStrong organizational skills and the ability to prioritize competing deadlinesExcellent written and verbal communication skills, along with the ability to build strong working relationshipsA sharp eye for detail and a practical approach to solving problemsConfidence working independently and collaborating across teamsFlexibility and composure in a fast-paced, changing environmentAdvanced skills in Microsoft Excel, Word, and OutlookExperience with Microsoft Dynamics GP is an assetIntegrity and professionalism, including when the pressure is on Ready to Make Your Next Move? If you enjoy bringing out the best in people and making great service happen, we’d love to hear from you! The successful candidate will receive a conditional offer contingent upon the successful completion of a background check through our contracted third-party vendor. Requirements vary by position and may include a criminal background check, credit check, employment verification, education verification, and/or driver’s abstract review. We’re happy to answer any questions along the way. Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available upon request for candidates participating in all aspects of the selection process. Get to know us at www.solutions2go.ca.