Account Manager (Scottsdale, AZ or Austin, TX)

About the role

The most valuable relationships in enterprise sales aren’t won once — they’re earned again and again. As an Account Manager at Files.com, you’ll own renewals and expansions with Fortune 500s, global brands, and fast-scaling enterprises that already trust us with mission-critical workflows.

Compensation

Middle-Senior Level compensation range: $110,000 - $250,000 OTE, split 50/50 between salary and commissions (subject to qualifications and experience) + equity + premium benefits.

Location

Old Town Scottsdale, AZ or Downtown Austin, TX - No Remote Candidates

Responsibilities

• Master the Product: Become a Files.com expert, understanding features, integrations, and use cases at a level that builds credibility with both technical and business stakeholders.
• RUN Strategic Renewals: Lead conversations that reinforce value, uncover evolving needs, and secure long-term partnerships.
• DRIVE Expansions: Identify growth opportunities across departments, child sites, and feature adoption, and close expansions that deepen reliance on Files.com.
• GUARD Revenue with Discipline: Protect every dollar of revenue by rightsizing plans, preventing churn, and converting monthly accounts into stable annual or multi-year contracts.
• Navigate Complex Accounts: Manage multi-stakeholder relationships across IT, security, and business leaders, keeping deal control and momentum.
• FORECAST and EXECUTE: Maintain accurate renewal and expansion pipelines, prioritize intelligently, and consistently deliver on growth and retention targets.

Why This Role Is Different

• PARTNER with Enterprise Customers That Matter: You’ll manage relationships with Fortune 500s, global brands, and fast-scaling enterprises. These aren’t small renewals — they’re strategic contracts that shape how organizations operate.
• You'll BE the Guardian of Revenue: Every dollar of existing revenue is yours to protect, grow, and improve. You’ll stabilize unpredictable usage into committed contracts that fuel company growth.
• BUILD CAREER-LASTING SKILLS: From renewal strategy to expansion selling, you’ll sharpen the abilities that define elite sellers — skills that compound throughout your career.
• SELL WITH LEVERAGE and CONFIDENCE: Unlike cold new-logo selling, you start ahead — customers already trust Files.com.
• DRIVE PREDICTABILITY and STABILITY: You’ll directly shape Files.com’s growth by converting monthly accounts into annual and multi-year commitments — a top priority for leadership.
• BE PART of a HIGH-PERFORMING TEAM: You’ll join an elite team of Account Managers who raise the bar, supported by leaders who invest in your growth.

Success

• CONSISTENTLY EXCEED retention and expansion quotas.
• CUSTOMERS renew not just because they must, but because they see Files.com as indispensable.
• CONVERT MONTHLY customers to ANNUAL or multi-year agreements, improving predictability and stability.
• IDENTIFY and CLOSE expansions that GROW accounts STRATEGICALLY across features and departments.
• GROW SHARPER every quarter at renewal strategy, account growth, and multi-stakeholder navigation.

Who Thrives in This Role

• You’re HUNGRY to WIN and motivated by protecting and growing enterprise revenue.
• You COMBINE technical fluency with consultative selling.
• You THRIVE on renewal conversations and expansion selling.
• You’RE DISCIPLINED about pipeline, forecasting, and account strategy.
• You WANT to MASTER the art of expansion and retention sales.

Perks & Benefits

• 100% PAID Health, Dental & Vision (75% for family)
• 401(k) with 4% Company Match
• Equity Grants for Every Employee
• Paid Parental Leave
• 20 PTO Days + 11 Holidays + Full Company Winter Break
• $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
• Free catered breakfast every day in our Scottsdale office
• Team Travel to NYC, Austin, Nashville, Miami, and more