Account Manager, Promotional Medical Education

About the role

Real Chemistry is a global agency providing healthcare communications and marketing services to pharmaceutical and biotech clients. This role bridges the gap between clients and their project needs, ensuring strategic objectives are met and serving as a trusted advisor.

Responsibilities

• Support in driving strategic partnerships with clients
• Act as liaison between client and project teams
• Ensure strategic objectives are met with each client project
• Support organic growth opportunities for the account
• Participate in strategic brainstorming sessions and annual strategic planning
• Partner with Project Management Team to execute projects
• Develop and manage project creative briefs and client scope statements
• Supervise projects to meet tactical and strategic goals
• Follow policies, procedures, industry standards, and ensure team members adhere
• Execute client status meetings and prepare meeting materials
• Monitor project scope and communicate changes when necessary
• Provide final approval on deliverables to ensure strategic objectives are met
• Develop and communicate status reports with management and the client
• Monitor and manage project risks and issues, escalating when needed
• Attend and contribute to department meetings and trainings
• Model RC values in interactions, demonstrating professionalism and ethical standards
• Manage time efficiently, meet deadlines, and achieve utilization expectations
• Collaborate effectively, communicate changes, complete tasks on time, and support teammates
• Adapt to changes, seek feedback, and improve through proactive learning
• Deliver exceptional work with strong accuracy, problem-solving, quality management, and client-centered behaviors
• Moderate overnight/weekend travel for on-site leadership of program management
• Occasional nonstandard work hours to accommodate project needs, deadlines, and urgent requests

Requirements

• Bachelor's degree or equivalent work experience required
• 3-4 years of client/customer management experience required
• Strong working knowledge of Microsoft Office
• Healthcare/biotech/pharma experience preferred
• Agency experience preferred

Qualifications

• Proactive, driven, and resourceful with strong prioritization skills
• Highly organized self-starter capable of working independently and under tight deadlines

Skills

• Strategic thinking and problem-solving
• Excellent communication and interpersonal skills
• Project management and coordination
• Client relationship management
• Microsoft Office proficiency

Benefits

Real Chemistry offers a comprehensive benefit program tailored to your region, including:

• Free snacks and meals
• Generous holiday and paid time off
• Options for private medical, dental, and vision plans
• Savings plans
• Mental wellness coaching and support
• Access to over 13,000 online classes with LinkedIn Learning

Pay

$72,000.00 - 85,000.00

Schedule

This is a hybrid role, based in any of our US offices or remotely within the US, depending on team and business needs.