Account Manager

Your Role

Client Leadership & Strategic Guidance

• Act as the primary liaison for key pharma and healthcare clients, ensuring their goals are fully understood and met.
• Provide strategic counsel on programs, helping clients translate objectives into impactful experiential solutions.
• Build strong, collaborative relationships that foster trust, loyalty, and long-term account growth.
• Participate in client planning sessions, status meetings, and post-event debriefs to ensure alignment and continuous improvement.

Program Oversight & Delivery

• Manage the end-to-end delivery of trade shows, live events, and hybrid experiences.
• Coordinate with internal teams—Creative, Production, Field Services—and external vendors to ensure every detail is executed seamlessly.
• Keep projects on track by monitoring timelines, budgets, and deliverables.
• Serve as the problem-solving point of contact during live events to address challenges quickly and effectively.

Financial Management & Accountability

• Oversee program budgets and track financial performance to meet targets.
• Partner with Estimating and Finance teams to ensure accurate quoting, billing, and reconciliation.
• Maintain organized records of client communications, contracts, budgets, and post-event reporting.

Mentorship & Team Development

• Guide and support Account Managers and Coordinators, sharing best practices and fostering skill growth.
• Promote a culture of collaboration and accountability across teams.
• Assist in onboarding new team members and strengthening the capabilities of the department.

What You Bring

• Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).
• 4–7+ years managing complex experiential or trade show programs, ideally within pharmaceutical or healthcare marketing.
• Demonstrated success leading client relationships and delivering measurable results.
• Strong organizational, communication, and problem-solving skills.
• Comfort using Microsoft Office and project management tools.

What Makes You Successful Here

• Client-focused: You anticipate client needs and consistently deliver value.
• Strategic and hands-on: You can think big-picture while executing the details flawlessly.
• Collaborative: You work seamlessly with internal teams and external partners.
• Resilient under pressure: You stay calm and decisive when challenges arise.
• Growth-oriented: You are constantly looking for ways to improve programs, teams, and processes.

Bonus Qualifications

• Experience managing large-scale, multi-location programs.
• Familiarity with digital or hybrid event production.
• Proven success delivering results for pharmaceutical or healthcare clients.
• Previous agency experience with cross-functional team leadership.
• Regulatory understanding supporting pharmaceutical or healthcare clients.